Club Management Software Testimonial, East Bank Club - CSI Software, SpectrumNG

Uploaded by CSISoftwareUSA on 16.11.2010

Dale McCarrell CFO of East Bank Club
We’re at East Bank Club in Chicago, IL. We are a 450,000-square-foot facility with
roughly 11,000 members. We’re two city blocks wide and four stories tall. East Bank Club
is the largest stand-alone club in the world, as far as gross revenues.
What differentiates us is the variety of things that we have: six various food and beverage
facilities, eight tennis courts, basketball courts, we have a quarter-mile running track,
we have four pools, we have a driving range, a salon, we have a spa, we have a valet cleaners,
you can get your car washed here, we have business meetings here. So most health clubs
just have a workout facility, where we combine the social aspect.
We have a three-person IT department at East Bank Club of which we have a network manager,
a database coordinator, and a help desk administrator.
Our legacy software really was built on an old platform. It was originally created in
1980. So it definitely was outdated, and we were having problems with the efficiency of
the software. So, we knew we needed to make a change. I was looking for software that
ran on the latest and greatest platform, a software that we were going to be able to
integrate with other software we have in the club rather easily, and I really liked the
idea that Spectrum had an online portal for our members.
Online Services The online portal helps save us money in the
fact that members can go in the portal and change their member information. They can
make payments online. They can access their statements. They can schedule both programs
and one-on-one private lessons. So with that said, there’s less phone calls to our staff,
there’s less room for errors in applying payments. So, to-date we’ve sort of knocked
out about a position and a half in the business office.
Accounts Receivable and Billing The Accounts Receivable module has helped
save us specifically in staff time. The billing process in the legacy system was about six
hours every month. And now with Spectrum NG, it’s only about an hour and a half.
Scheduler With Scheduler we have used it in almost every
area of the club where we need reservations. We’ve used it for tennis. We’ve used it
for personal training, pilates, golf, children’s programs. It has enough flexibility where
each area can take advantage of it. And not only do we book within the club, but our members
can schedule online. And Spectrum NG lets our staff access their schedules remotely
from home.
Spectrum NG has allowed us really to cut a lot of costs throughout the club. We were
able to reduce our credit card fees so that we were able to open it up to the market and
got an unbelievable rate. It allowed us to cut staff time in that we didn’t need as
much staff to do some of the work because everything’s integrated or all in one package.
It enabled us to save on software costs and maintenance costs because we reduced the number
of softwares within the club because Spectrum NG could do a lot of various things that we
needed specific software for. And it helped reduce programming costs because we still
have some software here like parking or food and beverage. The interfaces between those
types of software because of the platform that Spectrum NG is built on, our programming
costs are minimal.
Ever since we made the decision to go with Spectrum NG, the conversion process has been
almost seamless. They sent one of their people out here to sit with our managers to see how
we were using the legacy system and their requirements. And then they set up the software,
came back, and we started doing training. The whole training process was about four
months, and it couldn’t be any better.