2011 Updated PIH-EIV System 9.2.1 Training Part 1 10/27/2011

WELCOME TO HUD'S OFFICE OF
PUBLIC AND
PROPER RECOVERY ACT
CELEBRATION, MY NAME IS
NICOLE, I WILL BE YOUR HOST
TODAY FOR THIS EVENT.
AND IT IS WITH GREAT PLEASURE
TO INTRODUCE TO YOU AN
INDIVIDUAL THAT EVERYONE
KNOWS, SO REALLY NO
INTRODUCTION IS NEEDED, BUT I
WANT TO INTRODUCE YOU TO
DEPUTY ASSISTANT SECRETARY FOR
THE REAL ESTATE ASSESSMENT
CENTER, DAVID A. VARGAS.
[ APPLAUSE ]
>> GOOD MORNING, EVERYONE!
>> GOOD MORNING.
>> CONGRATULATIONS, AND THANKS
FOR BEING
I HAVE THE DISTINCT PRIVILEGE
OF INTRODUCING THIS MORNING
OUR GENERAL DEPUTY FOR THE
OFFICE OF PUBLIC AND INDIAN
HOUSING.
WHEN WE STARTED DEALING WITH
IMPROPER PAYMENTS BACK IN
2003, YOU KNOW, IT IS REALLY
IT IS ABOUT PEOPLE IN
POSITIONS OF MANAGEMENT SAYING
THIS IS IMPORTANT, NOT ONLY
FOR TAXPAYERS OF THIS COUNTRY,
BUT ALSO FOR THE PEOPLE THAT
WE SERVE.
WHEN WE STARTED WORKING ON
IMPROPER PAYMENTS, THE NUMBERS
WERE JUST ASTRONOMICAL
HOUSING ASSISTANCE PAYMENTS.
OVER A PERIOD OF TIME WE HAVE
BEEN ABLE TO REDUCE IMPROPER
PAYMENTS TO NOW LESS THAN A
BILLION DOLLARS, THANKS TO THE
WORK THAT YOU ALL ARE DOING
WITH YOUR PUBLIC HOUSING
AGENCIES AND THE IMPORTANCE
THAT YOU'RE
SPECIAL PERSON IN THAT NOT
ONLY HAS SHE WORKED IN THE
PROGRAM OFFICE, SHE USED TO
RUN THE HOUSING CHOICE PROGRAM
BEFORE SHE BECAME DEPUTY
ASSISTANT SECRETARY FOR FIELD
SHE'S SEEN THE PROGRAM SIDE
AND THE IMPORTANCE OF THE WORK
THAT THAT ENTAILS TO THE
FAMILIES THAT WE SERVE.
AND THEN SHE ALSO SERVED WHEN
SHE WAS IN CHARGE OF FIELD
OPERATIONS CARRYING OUT ALL
THE ACTIVITY THAT WERE
NECESSARY THAT WERE NECESSARY
FOR US TO ACCOMPLISH WHAT WE
DEBORAH AND I GO BACK QUITE A
WAYS, SINCE OUR WORKING DAYS
AT THE DEPARTMENT, SHE
UNDERSTANDS THE WORK THAT YOU
HAVE TO GO THROUGH TO MAKE
THIS HAPPEN, AND SHE IS A
GREAT SUPPORTER, AND THANKS TO
HER, WE ARE ABLE TO SET UP
ASSESSMENT CENTER.
WHEN I REQUESTED THE
ASSISTANCE FROM HER OFFICE,
SHE WAS READY, WILLING AND
ABLE TO HELP ME SET THIS UP.
THIS IS VERY IMPORTANT TO ME,
AND NICOLE HAS DONE AN AMAZING
JOB GETTING EIV UP AND RUNNING

REVIEWS AND SO ON.
I WANT YOU TO HEAR DIRECTLY
FROM HER, BECAUSE SHE IS OUR
LEADER IN PUBLIC HOUSING IN
ALL OUR OPERATIONS, AND IT IS
MY PLEASURE TO INTRODUCE
DEBORAH HERNANDEZ, OUR GENERAL
DEPUTY.
[ APPLAUSE ]
>> WOW, THAT WAS QUITE AN
INTRODUCTION.
I WASN'T SURE HE WAS REALLY
REFERRING TO ME.
BUT THANK YOU FOR THOSE KIND
WORDS, DAVE.
GOOD MORNING!
>> GOOD MORNING.
>> AND
WE DON'T OFTEN CELEBRATE THESE
TYPES OF ACTIVITIES.
THIS IS OFTEN CONSIDERED THE
ROUTINE AND MUNDANE SIDE OF
THE BUSINESS, BUT THE FACT
THAT THE HARD WORK THAT ARE
THAT THE FEDERAL RESOURCES ARE
USED APPROPRIATELY, ULTIMATELY
HELP US TO PROVIDE ADDITIONAL
HOUSING TO THOSE THAT ARE IN
NEED.
WE KNOW THAT YOUR WAITING
LISTS AT THIS TIME AND IN THIS
ECONOMY ARE LONG.
SO I JUST WANT TO GIVE YOU A
ROUND OF
SUCCESS, AND HELPING HUD TO
IMPLEMENT THIS PROGRAM.
SO LET'S GIVE OURSELVES A
ROUND OF APPLAUSE.
[ APPLAUSE ]
>> ON NOVEMBER 2 9TH, 2009,
PRESIDENT OBAMA ISSUED
EXECUTIVE ORDER
REDUCING IMPROPER PAYMENTS.
THE PURPOSE OF THIS ORDER WAS
TO REDUCE IMPROPER PAYMENTS BY
INTENSIFYING EFFORTS TO
ELIMINATE PAYMENT ERROR,
MAJOR FESHL PROGRAMS,
INCLUDING -- FEDERAL PROGRAMS,
INCLUDING PUBLIC HOUSING AND
THE HOUSING CHOICE VOUCHER
PROGRAM.
THIS WAS TO BE DONE WHILE
CONTINUING TO ENSURE THAT
THESE PROGRAMS SERVE AND
PROVIDE ACCESS TO THEIR
INTENDED
SUBSEQUENTLY, ON JULY 22ND,
2010, THE PRESIDENT SIGNED THE
IMPROPER PAYMENT ELIMINATION
AND RECOVERY ACT OF 2010,
WHICH REQUIRES FEDERAL
AGENCIES TO REPORT ON ITS
ACTIONS TO
RECOVER IMPROPER PAYMENTS.
DURING FISCAL YEAR '10, THE
OFFICE OF PUBLIC AND INDIAN
HOUSING COMMITTED RESOURCES TO
AN IMPROPER PAYMENT ASSESSMENT
TEAM, THAT'S THE SIX PEOPLE
THAT DAVID IDENTIFIED EARLIER,
THAT T
WORKING WITH ALL LOCAL HUD
OFFICES AND HOUSING AGENCIES
TO IDENTIFY AND RECOVER
IMPROPER PAYMENTS.
IN RESPONSE TO THE IMPROPER
PAYMENTS LEGISLATION AND
VARIOUS HUD OFFICE OF
INSPECTOR GENERAL AUDITS,
HUD'S IMPROPER PAYMENT
ASSESSMENT TEAM CONSISTING OF
SIX TEAM MEMBERS, HAS
ESTABLISHED MONITORING
PROTOCOLS TO IDENTIFY
POTENTIAL IMPROPER PAYMENT
CASES AND RELY ON THE EFFORTS
OF PHA's ACROSS TH
FOLLOW UP ON THOSE CASES.
TODAY, AND I'M SPEAKING FOR
ASSISTANT SECRETARY SONDRA EN
RE-QUEZAS WELL, I AM PLEASED
TO COMMEND YOU, THE
PHA COMMUNITY, FOR RECOVERING
OVER
PAYMENTS ON BEHALF OF A
DECEASED SINGLE MEMBER
HOUSEHOLDS OF THE HOUSING
CHOICE VOUCHER PROGRAM DURING
FISCAL YEAR 2011.
BECAUSE OF YOUR EFFORTS, HUD
EXCEEDED ITS FISCAL YEAR END
GOAL OF A 50%
NUMBER OF DECEASED SINGLE
MEMBER HOUSEHOLDS.
HOUSING AGENCIES IN THE
REGIONS OF NEW YORK CITY, LOS
ANGELES, ATLANTA,
PHILADELPHIA, BOSTON, AND

LAST-MINUTE REQUEST FROM HAD
YOU HAD HEADQUARTERS TO
EXPEDITIOUSLY SUBMIT FORM HUD
50058 INTO THE PICK SYSTEM TO
ENSURE THAT HUD WOULD MEET ITS
FISCAL YEAR END GOALS.
IN ADDITION TO THIS
COLLABORATION BETWEEN HUD AND
PHA's, I COMMEND YOU ALL FOR
REDUCING THE NUMBER OF INVALID
TENANTS WITH SOCIAL SECURITY
NUMBERS BY 40%.
THAT'S A SIGNIFICANT
ACCOMPLISHMENT.
THIS HELPS IMPROVE HUD'S
COMPUTER MATCHING PROCESS TO
PROVIDE PHA's WITH INCOME
INFORMATION IN THE ENTERPRISE
INCOME VERIFICATION SYSTEM.
AGAIN, THIS IS SOMETHING NOT
TO BE TAKEN LIGHTLY, HAVING
WORKED ON
OF ANGLES FROM THE FIELD,
HAVING COME FROM A FIELD
OFFICE, WORKING WITH HOUSING
AUTHORITIES ON THESE MATTERS.
I DO KNOW FIRSTHAND THE LEVEL
OF EFFORT THAT IT TAKES TO DO
THIS.
WE COULD OPT TO NOT DO IT,
WE ARE ALL VERY GRATEFUL THAT
WE HAVE THE PROGRAMS AT THAT
WE DO, AND THAT WE UNDERSTAND
THE FISCAL RESPONSIBILITY THAT
WE HAVE TOWARDS THOSE
PROGRAMS.
SO I WANT TO THANK YOU FROM
THE BOTTOM OF MY HEART FOR
WHAT YOU'VE DONE, CELEBRATE
YOU'RE DOING, IF YOU'VE GOT
SUGGESTIONS ON WAYS IN WHICH
WE CAN EVEN IMPROVE THINGS, WE
CERTAINLY ARE OPEN TO THAT.
BUT I REALLY DO APPRECIATE
WHAT YOU HAVE DONE, WE LIKE TO
MEET OUR GOALS, SO THAT IS A
BIG PART OF IT.
MORE I
MAKE SURE THAT WE ARE REALLY
MAINTAINING THE CREDIBILITY
AND THE INTEGRITY OF OUR
PROGRAMS AND MAKING SURE
OVERALL THAT WE'RE SERVING THE
PEOPLE THAT ARE INTENDED
BENEFICIARIES.
SO ONCE AGAIN, THE THANKS GO
TO YOU.

KEEP UP THE GOOD WORK, THERE
WILL BE MORE TO COME IN THE
FUTURE, BUT WE WANT TO
CONTINUE TO REDUCE THESE
NUMBERS.
THANK YOU, AGAIN AND THANK YOU
FOR HAVING ME.
[ APPLAUSE ]
>> THANK YOU, DEBORAH.
THANK YOU, DAVID.
AT THIS TIME I WANT TO
ACKNOWLEDGE MILAN, HE'S THE
DEPUTY ASSISTANT SECRETARY FOR
THE OFFICE OF PUBLIC INDIAN
HOUSING VOUCHER PROGRAM, AND
HE DOES HAVE TO QUICKLY
DEPART, BUT MILAN, IF YOU
COULD JUST, YOU KNOW, WAVE
ED SANTIAGO WILL ZOOM IN ON
YOU.
BUT MILAN OGDANEC WAS AND
CONTINUES TO BE THE LEADER OFS
OFFICE OF PUBLIC HOUSING
VOUCHER PROGRAM AND IS
DEDICATED TO ENSURING THAT
THERE ARE ADEQUATE POLICIES IN
PLACE, THAT WILL ASSIST IN
REDUCING IMPROPER PAYMENTS AND
I HAVE WORKED CLOSELY FOR A
NUMBER OF YEARS WITH MILAN,
AND GETTING THIS WHOLE
IMPROPER PAYMENT ASSESSMENT
TEAM OFF THE GROUND WITH DAVID
VARGAS.
SO, YOU KNOW, MILAN, THANK YOU
FOR YOUR SUPPORT, AND IT IS MY
PLEASURE FOR MY TEAM TO
SERVICE THE OFFICE OF PUBLIC
HOUSING VOUCHER PROGRAMS AND
MAKE SURE AT THE END OF THE
DAY THAT ELIGIBLE FAMILIES
RECEIVE THE PROPER AMOUNT OF
ASSISTANCE AND THAT THERE ARE
ENOUGH VOUCHERS TO GO AROUND
TO ELIGIBLE FAMILIES IN IT
NEED.
AND SO WE ARE COMMITTED TO
YOU, MILAN, AND TO THE GENERAL
PUBLIC
ABLE TO REPORT ON YOUR NUMBERS
THAT YOU ARE GOING TO MAKE
SURE THOSE VOUCHERS ARE IN THE
RIGHT HANDS TO THE RIGHT
PEOPLE AT THE RIGHT TIME.
SO THANK YOU, MILAN, FOR YOUR
SUPPORT.
[ APPLAUSE ]
MOMENT TO ACKNOWLEDGE SOME
OTHER FOLKS THAT ARE NOT A
PART OF THE PHA COMMUNITY AND
NOT A PART OF THE HUDSTER
FAMILY, AS I LIKE TO REFER TO
US AS, BUT HUD WORKS IN
PARTNERSHIP WITH BUSINESS
PARTNERS IN THE PRIVATE SECTOR
WITH OTHER FEDERAL AGENCIES,
AND SO AT THIS TIME, I LIKE TO
ACKNOWLEDGE FRANK TIERRA OF
NATIONAL TECHNOLOGIES
CORPORATIO
ROW, AND OUR EIV INFORMATION
TECHNOLOGY TEAM HEADED BY
DAVID SANDLER, OUR I.T.
PROJECT MANAGER.
[ APPLAUSE ]
>> NOT SURE WHY MY I.T. FOLKS,
THEY ALWAYS STAY IN THE BACK,
BUT AT THE VERY BACK OF THE
ROOM, IF YOU GUYS WOULD JUST
WAVE TO T
GUYS, I WANT EVERYBODY TO SEE
THIS IS THE EIV I.T. TEAM.
THEY ARE THE, YOU KNOW, THE
BRAINS AND THE NUTS AND THE
BOLTS BEHIND EIVICHL -- EIV.
SO WHEN THINGS ARE KIND OF
QUIRKY WITH THE SYSTEM, THEY
ARE THE ONES THAT ARE DOING
THE
OUR DATA CONTROL GROUP TO MAKE
SURE THAT THAT SYSTEM IS UP
AND RUNNING 24/7.
SO, YOU KNOW, FRANK, YOU'VE
BEEN WITH US, WITH EIV FOR
MANY, MANY YEARS DOING BOTH
ADMINISTRATIVE AS WELL AS
TECHNICAL SUPPORT WORK,
TOO, TO THE I.T. TEAMS, TO OUR
BUSINESS PARTNERS, I SAY THANK
YOU FOR MAKING EIV THE SUCCESS
THAT IT HAS BECOME OVER THE
LAST FOUR YEARS, AND, YOU
KNOW, NOT TO TOOT HORNS, SO TO
SPEAK, BUT EIV IS THE
PRESIDENTIAL
SYSTEM, SO HUD TAKES THAT
HONOR WITH GREAT PRIDE.
SO THAT COLLECTIVELY WITH OUR
BUSINESS PARTNERS, WITH THE
SOCIAL SECURITY
ADMINISTRATION, AS WELL AS THE
HEALTH AND HUMAN SERVICES, WHO
FEEDS THE DATA TO HUD, WE SAY
SSA FOR WORKING WITH US, AND
EXECUTING COMPUTER MATCHING
AGREEMENTS EVERY 18 MONTHS,
AND THEN SUBSEQUENT 12 MONTHS
IN PROVIDING THAT INFORMATION
AVAILABLE TO US, SO THANK YOU
SO
[ APPLAUSE ]
>> NOW OF COURSE WE'VE BEEN
TALKING ABOUT IMPROPER
PAYMENTS, IMPROPER PAYMENTS,
WHAT IS IT, WHAT IS IT.
AND, YOU KNOW, IN A NUTSHELL,
WE KNOW WHAT IMPROPER PAYMENTS
ARE.
MONEY THAT GOES TO THE WRONG
PERSON IN THE WRONG AMOUNT.
BUT HERE WITH US TODAY IS
HUD'S CHIEF FINANCIAL OFFICE
FOLKS TO SHARE WITH YOU
INFORMATION ON IMPROPER
PAYMENTS, AND SO I WOULD LIKE
TO BRING FRANK MURPHY, WHO I
HAVE HAD THE DISTINCT HONOR
AND PRIVILEGE TO WORE D.WORK
WITH OVER THE LAGS, OH, MY
GOODNESS, I CAN'T COUNT THE
YEARS, YOU KNOW, JUST
YEARS, SIX YEARS.
HOWEVER MANY YEARS, BUT FRANK
MURPHY IS ONE OF THE MOST
DYNAMIC FINANCIAL OFFICERS
THAT I'VE EVER WORKED WITH,
AND IT'S BEEN A GREAT HONOR
WORKING WITH FRANK AND HIS
TEAM MEMBERS, AND
LIKE TO BRING FRANK MURPHY UP
TO THE PODIUM.
FRANK MURPHY.
[ APPLAUSE ]
>> THANK YOU, NICOLE.
AND OBVIOUSLY YOU HAVE A
PROGRAM THAT SAYS JERRY IS THE
FELLA.
HE DID T
SAID I'M GOING TO ITALY, AND I
THOUGHT I REALLY CAN'T TOP
THAT.
SO I SAID I'VE GOT A BETTER
DEAL FOR ME, I'M GOING TO COME
AND TALK AND CELEBRATE THE
IMPROPER PAYMENTS THAT THE
PHA's HAVE MADE.
HE IS NOW JEALOUS SO WE DON'T
HAVE TO WORRY ABOUT THAT ALT
ALL.
NICOLE -- AT ALL.
N
I DIDN'T HAVE IT IN MY NOTES,
OF TALKING ABOUT
COLLABORATION, AND IT WAS
SOMETHING THAT HAS HAPPENED
FROM 2003 WHEN WE FIRST
STARTED THIS PROGRAM, AND IT
WAS COLLABORATION BEFORE IT
BECAME POPULAR, BEFORE IT
BECAME A BUZZ
REALLY, NICOLE DID A GREAT JOB
OF ENCAPSULATING EXACTLY WHAT
IT TAKES FOR ALL OF US TO BE
ABLE TO GET TO THE LEVEL OF
SAYING WE MADE SUCCESS WITH
IMPROPER PAYMENTS.
I DON'T THINK I COULD DO ANY
BETTER JOB OF EXPRESSING IT
THAN SHE ALREADY HAS.
YOU KNOW THE STATISTICS ARE
GREAT THAT YOU WENT FROM 17%
TO LESS THAN 3% OVER THE
COURSE OF THAT DECADE, AND
OBVIOUSLY IF OMB WERE IN THE
OFFICE THEY WOULD SAY THAT'S
GREAT PROGRESS TO DATE, WHAT

WE HAVE TO KEEP STRIVING AND
WE KNOW THAT.
I WANT TO TAKE THIS
OPPORTUNITY TO INTRODUCE TO
YOU THE ACTING CFO, ACTING
CHIEF FINANCIAL OFFICER FOR
HUD, DAVE SEDARI.
HE'S RELATIVELY NEW TO HUD, IN
THIS IMPROPER PAYMENTS
INITIATIVE.
LESS THAN A COUPLE OF YEARS
THERE.
BUT BRINGS A WEALTH OF
EXPERIENCE FROM THE PRIVATE
SECTOR THAT IS REALLY HELPING
US GET TO THAT NEXT LEVEL.
AND WITHOUT DOING TOO MUCH
DISSERVICE TO DAVE'S
TO COME UP WITH A FEW OF THE
HIGHLIGHTS OF HIS CAREER TO
GIVE YOU A SENSE AS TO THE
CALIBER OF FOLK THAT WE'RE
DEALING WITH, THAT LEADING THE
EFFORT FROM THE CHIEF
FINANCIAL OFFICER.
AND AT THE END OF THIS, I'LL
BE HERE AS WELL, SHOULD WE
HAVE ANY QUESTIONS TORE SOME
THAT'S A COUPLE OF YEARS, I
MAY HAVE BEEN HERE.
AS THE ACTING CFO, THE ACTING
CHIEF FINANCIAL OFFICER, DAVE
MANAGES THE FINANCIAL
MANAGEMENT OPERATIONS FOR ALL
OF HUD, INCLUDES THE
PREPARATION OF THE BUDGET,
INCLUDES THE PREPARATION OF
THE FINANCIAL STATEMENTS,
MAKING SURE
SYSTEMS ARE INTACT, AND THEY
ARE PROPERLY TALKING TO ONE
ANOTHER, AND OVERSEES THE
COLLECTIVE IMPROPER PAYMENT
INITIATIVE FOR BOTH THE
MULTI-FAMILY HOUSING
OPERATION, AS WELL AS THE PHAD
HA's, SO WE HAVE THE -- PHA's,
WE HAVE THE COMBINATION OF
BOTH OF THOSE.
SERVED AS VICE PRESIDENT OF
MULTI-FAMILY ACCOUNTING AND
OTHER SUPPORT DIVISIONS AT
FREDDIE MAC, HE WAS A MEMBER
OF THE DECISION BOARD FOR
MULTI-FAMILY BUSINESS.
AS VICE PRESIDENT, HE WAS
RESPONSIBLE FOR MANAGING ALL
ASPECT OF THE ACCOUNTING AND
CONTROLS FOR THE MULTI-FAMILY
FREDDIE MAC'S THREE MAIN
BUSINESS LINES.
IN ADDITION, HE WAS
RESPONSIBLE FOR ACCOUNTING FOR
CORPORATE ACTIVITIES.
HE PREVIOUSLY WAS A SENIOR
DIRECTOR OF FREDDIE MAC'S
ACCOUNTING POLICY GROUP,
SPONGES I BELIEVE FOR
CONSOLIDATION OF --
RESPONSIBLE FOR CONSOLIDATION
OF ACCOUNTING AND STRUCTURED
TRANSACTIONS.
BEFORE HE WENT TO F
STRATEGIC CHANGE MANAGEMENT,
AND AT CREDIT SUISSE FIRST
BOSTON IN NEW YORK.
AND DURING HIS FIRST FIVE
YEARS AT CREDIT SUISSE, HE WAS
THE CF0 O OF THE ONLINE BROKER
AND STARTED AS CONTROLLER
BEFORE JOINING CREDIT SUISSE,
HE WAS THE VICE PRESIDENT OF
EMERGING MARKETS, ACCOUNTING
ADVISORY FOR CITIBANK BASED IN
NEW YORK, AND PRIOR TO THAT,
HE WAS WITH BANKERS TRUST
COMPANY, WHERE HE HAD A
VARIETY OF CONTROLLERSHIP AND
CORPORATE POIGSS AND
ACTUALLY -- POSITIONS AND
STARTED HIS CAREER BACK IN THE
HE IS A GRADUATE OF NEW YORK
UNIVERSITY WITH AN MBA IN
FINANCE, AND IS A CERTIFIED
PUBLIC ACCOUNTANT.
BUT THE MOST IMPORTANT THING
FOR YOU ALL TO TAKE AWAY, IS
THAT HE IS CURRENTLY THE
CAPTAIN OF THE SHIP FOR THE
FINAN
AT HOW CAN WE CONTINUE TO MAKE
IMPROVEMENTS IN THE IMPROPER
PAYMENT ARENA, AND CONTINUE TO
BUILD ON THE SUCCESSES WE'VE
HAD OVER THE LAST DECADE,
WHICH ARE TREMENDOUS, BUT
NOTING WITH NOT EVEN TONGUE IN
CHEEK THAT
BEHALF OF THE AMERICAN
TAXPAYER SAID THAT'S GREAT,
BUT I NEED MORE.
THE NUMBERS HAVE GONE DOWN
DRAMATICALLY, WE'RE LESS THAN
A BILLION DOLLARS IN IMPROPER
PAYMENTS, BUT THAT'S STILL A
BIG NUMBER TO THE AVERAGE
CITIZEN, SO WE KNOW WE NEED TO
DO MORE, AND SO WITHOUT IN
FURTHER ADO OR WITHOUT ANY
ELABORATION OF DAVE'S CAREER,
I'LL TURN IT OVER TO THE CFO,
DAVE SEDARI.
[ APPLAUSE ]
>> THANK YOU, FRANK.
HOW IS EVERYBODY DOING TODAY?
GOOD?
SO, YE
THAT ELABORATE INTRODUCTION.
I ALSO WANT TO THANK THE
PIH MANAGEMENT FOR INVITING ME
TO THIS CELEBRATION, IT IS A
TERRIFIC OCCASION.
BUT MOST OF ALL, I WANT TO
THANK YOU FOR
WORK AND ACHIEVING THIS GREAT
REDUCTION AND IMPROPER
PAYMENTS, AND IT PUTS THE
MONEY DIRECTLY INTO THE HANDS
OF OUR INTENDED BENEFICIARIES,
THOSE WHO ARE SUPPOSED TO G
THE MONEY AND TO GET THE
FUNDING APPROPRIATE.
IT IS A SIGNIFICANT
ACCOMPLISHMENT, ONE YOU SHOULD
BE VERY PROUD OF.
AS FRANK WAS SAYING, AND AS
DAVID MENTIONED EARLIER ALSO,
HUD IS ONE OF THE LEADERS
IT THE FEDERAL GOVERNMENT IN
TERMS OF REDUCING IMPROPER
PAYMENTS.
WE HAVE GOT OUR IMPROPER
PAYMENT NUMBER DOWN TO ABOUT
3% OR SO.
WHICH IS VERY LOW ACROSS THE
GOVERNMENTS, WELL BELOW
AVERAGE.
IN IT FACT, ONE OF THE BEST IN
THE ENTIRE GOV
WAY.
AS FRANK WAS MENTIONING,
EARLIER IN THE DECADE, OUR
IMPROPER PAYMENT NUMBER FOR
HUD AS A WHOLE WAS AROUND 17%.
17% OF THE PAYMENTS THAT WE
MADE ACROSS HUD WERE IMPROPER
EARLIER IN THE DECK ATD --
DECADE.
WE MOVED THAT DOWN TO 3%, A
TREMENDOUS ACHIEVEMENT.
PRIMARILY BASED ON THE HARD
WORK THAT WE HAVE BEEN DOING
OUT IN THE FIELD AND HERE AT
HEADQUARTERS.
SO
BETTER FOR HUD.
ONE OF THE THINGS YOU MAY ASK,
IN ADDITION TO THE HARD WORK,
HOW DID WE DO IT IN IT GEM.
BECAUSE ONE -- IN GENERAL.
ONE OF THE THINGS I'M ASKED TO
DO ACROSS GOVERNMENT BECAUSE
OF HUD'S
CATEGORY IS TO TALK ABOUT HOW
WE DID DO IT.
STEP ONE, THE HARD WORK OF THE
FOLKS OUT IN THE FIELD.
WITHOUT THAT, COULDN'T GET
DONE.
OTHER THINGS THAT WE'VE DONE
IS, WE'VE INCREASED
AUTOMAT
OF MANUAL ACTIVITIES THAT WE
DO.||
THAT CREATES RELIABILITY AND
REDUCES THE AMOUNT OF IMPROPER
PAYMENTS THAT ARE HAPPENING.
ANOTHER THING THAT WE'VE DONE,
WE HAVE SHARED INFORMATION
WITH SOME OF THE OTHER
AGENCIES, IN PARTICULAR,
HHS AND SOME OTHERS.
W
INFORMATION ON BENEFICIARIES,
ET CETERA, CREATES A
CONSISTENT NUMBER, AND
THEREFORE WE ARE ABLE TO HELP
GET FUNDS TO THE RIGHT FOLKS.
SO THAT'S ANOTHER WAY OF
ACTUALLY GETTING THE
PAYMENT NUMBER DOWN.
AND ALSO, WE HAVE WORKED VERY
CLOSELY ACROSS HUD, SO IN OUR
CASE, ONE OF THE THINGS THAT I
FOUND, I TALKED TO SOME OF THE
GROUPS IS THEY SAY WE CAN'T
GET OUR IMPROPER PAYMENT DOWN,
WE'R
SOMETHING LIKE THAT.
HOW DO WE DO IT.
WE'RE WORKING HARD.
WHAT DO WE DO.
ONE OF THE THINGS I FOUND IS
TYPICALLY WHEN THEY HAVE
TROUBLE WITH IMPROPER
PAYMENTS, IT IS THE CFO'S
ORGANIZATION IN THOSE
THAT ARE TRYING TO LEAD THE
EFFORT AND TO GET EVERYTHING
DONE.
ONE THING THAT HAD YOU HAD IS
A TAM YAL TO -- TESTIMONIAL
TO, IT HAS TO BE HUD-WIDE
EFFORT AS WELL AS, YOU KNOW,
THOSE OUT IN THE FIELD.
IN OTHER WORDS, EVERYONE IN
THE ORGANIZATION HAS TO CHIP
IN TO HELP GET THESE NUMBERS
DOWN AND GET THE FUNDS TO THE
RIGHT FOLKS.
SO WE ARE A -- WE'RE A
TESTIMONIAL TODAY THAT YOUR
HARD WORK IS REALLY PROVING
THE POINT AND MAKING THINGS
BETTER.
SO
THE OTHER THING I WANTED TO
MENTION IS, WELL, HOW
IMPORTANT ARE IMPROPER
PAYMENTS IN THE FEDERAL
GOVERNMENT.
VERY IMPORTANT.
ONE OF THE KEY THINGS THAT WE
HEAR FROM
IMPROPER PAYMENTS.
IN FACT WE HAD THE CONTROLLER
OF OMB HERE ABOUT A MONTH AGO,
JUST TALKING ABOUT THAT,
SAYING HOW ARE WE DOING, HE
KNOWS THAT WE'RE ONE OF THE
LEADERS, BUT WE WANT TO
CONTINUE TO PUSH DOWN THE
NUMBER AND CONTI
ON IT.
IMPROPER PAYMENTS ACROSS THE
FEDERAL GOVERNMENT LAST YEAR
WERE $125 MILLION -- 1 IT --
125 BILLION.
VERY BIG NUMBER.
HUD, WE'RE PROUD TO SAY, IS
LESS THAN 1% OF THAT NUMBER.
AS WE WERE SAYING, OUR NUMBER

ACROSS HUD.
BUT IT IS A VERY SIGNIFICANT
ISSUE, OMB IS LASER FOCUSED ON
IT.
THEY HAVE A LOT OF PEOPLE
FOLKS USING -- FOCUSING ON IT
IT, TALKING TO ALL THE
AGENCIES, THEY WANT TO FOCUS
ON THAT NUMBER.
ONE OF THE THINGS THAT
CONTROLLER MENTIONED WHEN HE
WAS HERE, AND THIS KIND OF
GOES DIRECTLY INTO THE THING
AT THAT WE'RE CELEBRATING
HERE, HE WAS SAYING, YOU KNOW,
WE GOT TO THINK OF WAYS TO
CONTINUE TO GET THIS NUMBER
DOWN ACROSS THE GOVERNMENT.
HE SAID IF I COME IN TO WORK
ONE MORE TIME AND I HE
RADIO THAT WE MADE MORE
PAYMENTS TO DEAD PEOPLE, HE
SAYS, I'M GOING TO SCREAM.
SO YOUR WORK HERE IS DIRECTLY
RELATED TO THAT, GETTING THAT
NUMBER DOWN, REDUCING THAT
NUMBER.
IT IS EXACTLY ON POINT TO WHAT
WE'RE TRYING TO DO IN TERMS OF
ACCOMPLISHING, TO GET THE
FUNDS GOING TO THE RIGHT
PLACE.
AND AS YOU KNOW, AS THE
BUDGETS CONTINUE TO SHRINK
ACROSS THE GOVERNMENT FOR A
VARIETY OF REASONS AS
KNOW, THE -- IT IS MORE AND
MORE IMPORTANT TO CHANNEL THE
FUNDS PROPERLY TO MAKE SURE
THAT WE'RE HELPING THOSE WHO
WE'RE TRYING TO HELP.
SO WITH THAT SAID, I JUST WANT
TO SAY CONGRATULATIONS, AGAIN,
THANKS FOR INVITING ME, AND I
WISH YOU CONTINUED SUCCESSES.
THAN
[ APPLAUSE ]
>> THANK YOU, DAVE.
AND IF I COULD JUST HAVE PAUL
LABRIE COME UP.
WE WILL GET READY TO WRAP UP
OUR SESSION.
PAUL LABRIE, THE
ADMINISTRATIVE SUPPORT MANAGER
FOR THE REAL ESTATE ASSESSMENT
CENTER.
PAUL?
>> [ APPLAUSE ]
>> THANK YOU, NICOLE.
I AM GOING TO DO SOMETHING
DANGEROUS AND START BY
GARBLING AN OLD SAYING.
SUCCESS HAS MADE MA
AND FAILURE IS AN ORPHAN.
LET ME START BY OFFERING MY
CONGRATULATIONS TO ALL YOU
PARENTS OUT THERE FOR YOUR
SUCCESS, BECAUSE THIS CLEARLY,
AND I WOULD OFFER DESPITE WHAT
OMB MAY OFFER IN TERMS OF
CAVEAT, IS
INFLECTION POINT A SUCCESS.
AND IN RECOGNITION OF THAT, WE
THOUGHT IT APPROPRIATE TO
RECOGNIZE THOSE FOLKS WHO
WERE, AS THE SAYING GOES,
TOILING IN THE TRENCHES, AND
WORKING DAY-TO-DAY TO MAKE
THIS
NOTWITHSTANDING ALL YOUR
EFFORTS, THERE ARE SOME FOLKS
WHO QUITE LITERALLY WORKED
THIS EVERY DAY.
WE WOULD LIKE TO RECOGNIZE
THEIR EFFORTS AT THIS POINT.
SO IF WE COULD HAVE THE
FOLLOWING INDIVIDUALS STEP
FORWARD TO BE RECOGNIZED.
IF YOU LADIES WOULD COME UP TO
STEPHANIE McQUEEN, DARLENE
FELTON, MELANIE BELL, VICTORIA
WILLIA
WILLIAMS, IS TIMOTHY STILL
HERE?
COME ON UP.
>> WHILE THEY ARE WALKING UP,
PERHAPS YOU CAN THEME
APPROPRIATE MUSIC, OR CUE UP
APPROPRIATE MUSIC IN YOUR
HEAD, THEME FROM ROCKY MIGHT
BE APPROPRIATE.
LET
CERTIFICATE CITATION.
THIS CERTIFICATE OF
APPRECIATION IS ISSUED BY THE
U.S. DEPARTMENT OF HOUSING AND
URBAN DEVELOPMENT, OFFICE OF
PUBLIC AND INDIAN HOUSING,
REAL ESTATE ASSESSMENT CENTER
TO THESE INDIVIDUALS FOR
EFFORTS IN IT IDENTIFYING OR
RECOVERING IMPROPER PAYMENTS
WITHIN HUD RENTAL HOUSING
ASSISTANCE PROGRAMS IN FISCAL
YEAR 2011.
ISSUED OCTOBER 27TH,
[ APPLAUSE ]
>>


>> LADIES AND GENTLEMEN, THE
IMPROPER PAYMENTS TEAM.
THANK
[ APPLAUSE ]
>> THANK YOU.
I LOVE MY IMPROPER PAYMENTS
ASSESSMEN
THEY LOVE EIV AS MUCH AS I DO.
SO WE'RE GOING TO CLOSE OUT
THIS SESSION WITH A FEW
REMARKS FROM DELLTON NICHOLS.
THANK YOU FOR EVERYONE FOR
COMING OUT AND SUPPORTING THIS
EVENT.
THANK YOU TO
CLOUD NINE TECHNOLOGIES, THANK
YOU, FRANK TIERRA, DELLTON
NICHOLS, OUR DEPUTY DIRECTOR
FOR THE REAL ESTATE ASSESSMENT
CENTER.
>> THANK YOU, NICOLE, ANGS
THANKS TO EVERYONE FOR COMING
OUT FOR THIS WONDERFUL
CELEBRATION TO OUR PARTNERS
FROM THE CFO'S OFFICE, TO OUR
CONTRACTORS, TO OUR
FROM THE PHA COMMUNITY HERE,
PARTICULARLY TO YOU FOR TAKING
TIME OUT OF YOUR BUSY
SCHEDULE.
COULD YOU JUST STAND, JUST FOR
A MOMENT, BRIEFLY.
THE PHA
[ APPLAUSE ]
BECAUSE WE REALIZE THAT YOU
ARE OUR KEY PARTNERS IN THIS,
AND ACCOMPLISHING THIS WOULD
NOT HAVE BEEN POSSIBLE WITHOUT
YOU, AND WE APPRECIATE YOU
TAKING THE TIME OUT OF YOUR
BUSY SCHEDULE, DOING THE GREAT
WORK THAT
AND CELEBRATE WITH US, AND WE
WANT YOU TO KNOW THAT WE
CELEBRATE YOU THIS MORNING,
AND THIS DAY FOR THIS
ACCOMPLISHMENT.
THANK YOU SO MUCH.
[ APPLAUSE ]
>> SO AT THIS TIME WE ARE
GOING TO MOVE RIGHT INTO THE
REFRESHMENTS, AND THE MEET AND
GREET, AND WE CAN GET TO KNOW
EACH OTHER JUST A LITTLE BIT
BETTER, AND THE REFRESHMENTS
WILL BE RIGHT OUTSIDE THE
DOOR.
SO THANK YOU VERY MUCH.
[ APPLAUSE ]