InDesign File Recovery Service - Customer Interview - Global Link Consultancy - Zambia Africa

Uploaded by markzwareTV on 17.12.2010

Today, we have Robert Sichone. Did I say that correctly?
Where are we Skyping from today?
I'm in the Netherlands.
Where are you? I'm in Zambia, South Africa. Probably better weather there than Holland, in any event.
Yeah, it's really decent now here, so it's a little wet, but, other than that, it's always dry and sunny.
In Holland, we have
12 months of rainy season, so...
Wll, I appreciate the time, Robert. Robert has agreed to do a small interview
with us here.
He's recently a Markzware customer. What do you and your company do? Can you tell us a bit more
about your background? Okay, so our company, my company is called Global Link Consultancy Services.
We are into communications and then we do search, as well, and business development, in terms of helping local businesses. We work here in Zambia in the Zambia sector, including obviously the government, and, you know, the corporate sector, from local businesses to consumers, so we do those kind of interventions.
We also work a lot with non-government organizations.
We have quite a lot of them in Zambia.
So, in terms of communication interventions. We provide all kinds of services to those organizations.
Using some InDesign or Quark or programs like this?
We're mainly using Adobe programs.
In fact, that's more or less what we use.
So, Adobe was a program.
Before, we used Corel and we also used, you know, the usual,
but over the years, we've kind of moved, and now we mainly use Adobe, Adobe programs.
OK and is that...? Adobe Photoshop, InDesign, Illustrator programs.
and is that the same throughout Zambia, would you say,
is it mainly Adobe programs now-a-days, or...?
Well, most people are making the change.
The most common program in Zambia, I think,
among graphic arts is
OK, interesting. Most people are making the change now
from desktop PC
to Mac... OK.
and with Mac, comes a lot of Adobe programs.
Adobe is the most popular program.
There's a layout you've been working on, and we'll get to
why you contacted us in a moment, but what was this layout that you were
working on for?
Actually, what we were working on was a presentation document. We were working on...
We were making a document for the Zambian government
For the Ministry of Justice.
So, you can imagine that this
is a very important document.
and has people waiting on it. And the document is basically
a communications strategy
and the Ministry of Justice
in Zambia would like to conduct some civic education,
because we're going into an election year.
So, basically, they contracted us to develop
a strategy
on how they could
educate more voters
on their rights and so on
and so forth, so what we were working on was
the final document action
for submission, which was
our presentation on how we feel that
this voter
awareness program
should be carried out. So, it's a very important document. Wow! And now the reason why Robert
contacted us was, as many of you know watching this, or maybe this will be the first
time you here will all hear of it: Markzware
can also fix
or at least we can attempt to fix corrupt or crashing InDesign documents,
and that's with Robert had, in this case. So, maybe you tell us
what happened. Do you know why your file went bad or how it went corrupt?
In the Strait region, we had to edit one of the pictures,
you know, just a basic edit in Photoshop. Uh, huh.
And when we tried to rename it,
the document crashed.
And it was like that after that. So, every time we opened InDesign, and we tried to open the document
after that, it would crash.
but that was...
that was only
on that
kind of document.
Any other document would open.
So, we did everything, I think, from trying to
change the extension...
you know, from
.indd to .inx,
hoping that
we can, you know... Ha, trick it.
... find a way. OK? Yeah, yeah, yeah.
Yeah, and a lot of other things, including reinstalling InDesign,
you know, reinstalling it completely.
So, we tried
all these things,
you know, trying to open it a number of times, you know, quickly closing, opening,
but still, nothing. InDesign continued to crash.
Wow! So, I ended up searching through
every Adobe forum (laughter)
that I could find, you know?
On the forum, I found quite a...
I found quite a number of people
that had had similar problems
and they were all talking about,
you know, this is what I...
but the easier option for us
worked out to be
coming to your web site,
which were a lot of references made.
So, there'd be a "Now go to Markzware", "Go to Markzware", "Go to Markzware."
And then I think
I found a post by you, I think,
where you had responded
to someone, or recently had, to someone who had our problem.
Well, at the end of the day, having tried everything out,
I decided, well, let's send an email, you know...
because, it had been a lot... well, we tried everything else.
we might as well send this email
And it's no-cure, no pay, what we offer, so it makes it, hopefully,
a bit easier for people to contact us, you know. Yeah, exactly. I mean, I was a bit skeptical,
I'll be honest with you. I really was, sending that email with the document attached.
You know, I'm just like,
well, this is the internet
and, you know, we hear a lot of stories about the internet, anyway.
You know, sending it out there,
and just waiting, you know.
So, I was a bit surprised
because that was like that.
You know, I
came to the office and I found something,
you know, attached the document,
all you said was you'll look at it,
if you're happy with it, here's the link
and you could go ahead
and make your payment.
That's all. It was surprising,
but a welcome surprise. Excellent! Well, that... thank you.
Well, that's the idea. We have technology that can help
graphic designers,
and publishers and pre-press people alike
in conversion and preflighting, but also
in file recovery, so that's...
that's how we do it, because it's hard to judge
what was the state of the file
before it went corrupt, you know, so we have to leave it up to...
And the next question was: Was the service useful for you? I guess that's quite apparent.
It was a...
Well, yes, it was. It was very useful, very helpful. You know, like I said,
it was. It actually saved us a lot of work
and we didn't even, you know, and so, this was my first
bad experience with InDesign, really.
I mean, I've never had a document crash.
A lot of times, the bad files are caused by a corrupted font or a corrupt image,
and that's what it sounds like happened in your case, and the corrupted image ended up
zapping out the entire file. How much time do you think it saved you, Robert?
Like fourteen or fifteen pages,
so it saved us about a week, seven days, at least, of
because... I mention the fact,
because we had gone through a number of documents,
drafts, and so on,
you know, various agents,
so right from the beginning,
it would have meant
comparing every draft at every stage.
Oh. Until we got...
Yeah, until we got back to the document as it was.
So, it really saved us, you know,
ten days worth of work, which is a lot.
Did you hear of Markzware before this problem, Robert? Have you heard of us before? No, David. I had not.
Oh, good. That's good. I had not before that problem.
The funny thing is that you appear in almost every forum
I think, initially, because you go to one forum
and then it appears again, and then it appears again...
(laughs) and soon you think, hmmm, you know, there must be something,
there must be something here
I should be paying attention to,
it's out there on the forums, but before this, I think,
I hadn't heard of this, at all.
Thank you for your time. Sorry we had to cut off short. My computer was acting up.
Indeed, check out FlightCheck, a fantastic application for pre-flighting, stand-alone,
many file formats, and for the rest of you, if you need to recover your bad InDesign
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