BT Wi-fi: Install the mobile app on your iPhone

Uploaded by BTCare on 16.06.2012

Hi, we're going to talk you through installing the BT Wi-fi mobile App for your iPhone and
show you how to connect for the first time.
To make use of the App you need to be a BT Broadband customer. You need to have at least
iOS 4 on your IPhone or a 2nd or 3rd generation IPod touch. If you have an IPhone 3G or 3Gs
you can upgrade to iOS4 for free by connecting your device to iTunes on your computer.
The BT Wi-fi app is really quick and easy to install, firstly open up the App store.
Select search along the bottom of the screen, type in BT Wi-fi, then select search.
Once you have found the App, press on it to open. To download, press free, then install.
Enter your iTunes password and select OK
You will then be able to see the app loading on your home screen, and when it has completed
touch the icon to launch it.
Once you have opened the app, you will be asked to confirm you are a BT Broadband customer.
After this, you can choose whether you want to set up now or later'.
Click on set up now and you will be asked to enter your BT email address
and Password. You will then need to accept the terms and conditions, and press Activate.
Now your settings are entered you're ready to connect. By pressing activate, this will
automatically take you to the connection screen.
When you're in a hotspot, open up the settings menu from your device home screen and connect
to BT Wi-fi. You'll only need to do this once.
When you have connected, you can now start to use your wi-fi when out and about.
A Dashboard will appear once you have connected from which you can navigate directly to another
app and start to use your free, unlimited wi-fi.
If you are not connected, it is still possible to search for hotspots, and you can do this
by selecting the find button at the top of the screen.
From here you can type in a postcode to see where hotspots are.
You can also see how many are around you by pressing on the arrow key at the top left.
And if you are not sure of the symbols that are showing on the map, press the fold at
the bottom right hand side of the screen to see what they mean.
If you are not in a BT Wi-Fi area, the mapping tool will help you find the nearest one.
Once you are connected to the hotspot, all you need to do is open the App and then you
can start surfing.
After you've done this for the first time your device will automatically connect to
WIFI so all you need to do is open up the app and this will automatically log you in.
If you want to connect to your own hub open up your settings menu from your device home
screen, select wi-fi and then choose your hub.
If you want to change any of your details, then press on the settings button at the top
right - you will be able to change these and find the Help section where we have Tutorials
and FAQ's.
If at any time you would like to contact us, please use the 'Leave us feedback' section
within the Help menu, and someone will get back to you.
You can also use this to let us know what you think of the app, or suggest any recommendations
that we could make to improve the BT Wi-fi experience.
Thanks for watching our guide, there are plenty more at and if you still
need more help check out our online community at or tweet @BTCare.