The City of LA's story

Uploaded by GoogleApps on 13.12.2009


RANDI LEVIN: The city of Los Angeles has about 44 different
departments, ranging from the Los Angeles Police Department,
the fire department, and the Department of Transportation.
KEVIN CRAWFORD: The role of the Information Technology
Agency is to manage enterprise applications, infrastructure,
telephony, and the email system.
RANDI LEVIN: The city this year has a $400 million
deficit, and we need to provide as much efficiency as
possible, automate as much as possible, and do it in as cost
effective manner as possible.
KEVIN CRAWFORD: Google Apps is going to provide us
capabilities, mostly in the collaboration, disaster
recovery, and archiving that we don't currently have today.
RANDI LEVIN: Email is vital to the inner
workings of the city.
There was a general dissatisfaction with our
current email system.
It can't work on certain devices.
People's frustration with the size of the mailboxes have
really reached a peak.
I didn't want something that was going to require hours and
hours of training.
I wanted something that would be easy for them to use,
intuitive, and something that they could have when they're
at their desk, or when they're out in their car, or when
they're out in the field.
KEVIN CRAWFORD: We have approximately
34,000 email accounts.
The cost savings that we see overall for the life of the
contract, which is five years, is about $5.5 million.
RANDI LEVIN: You know, our ROI could be upwards to about $20
million, which includes increased productivity.
KEVIN CRAWFORD: We think about 65% to 80% of the staff in the
city are going to be able to use Google Apps to meet all of
their office productivity needs.
RANDI LEVIN: With the Google solution, because of the way
the whole system is architected, the availability
of the system is increased.
We will have more security.
Our data is going to be much safer with the new system.
KEVIN CRAWFORD: We have other departments within the city
that have specific legal requirements for how their
data is managed.
The data will never, ever change ownership.
It's always owned by the city of LA.
The product is going to make it easier for
people to work together.
RANDI LEVIN: For example, they could do video chat and do
their meetings that way as opposed to people driving into
City Hall every day for a meeting.
KEVIN CRAWFORD: Somebody is on vacation, or somebody's on a
business trip somewhere, they can sign into the Google
system just as easily as they can from their
desk in their office.
RANDI LEVIN: We're going to see huge productivity savings,
particularly when we train the organization on how to use
shared documents.
KEVIN CRAWFORD: So it's going to make the editing process
much faster, and probably at the end will
give us a better product.
RANDI LEVIN: Time, resources, energy--
all of that will be a benefit to the city and will be a
benefit to the employee.
There are just many, many good things that are going to come
out of this.