2: An accessible bus journey

Uploaded by TransportforLondon on 12.06.2012

Hi, I'm Tanvi and I've just arrived into London, Victoria,
and I'm going to travel to Lord's Cricket Ground in St. John's Wood.
Firstly, these countdown signs tell me which buses are on their way
and how long until they arrive.
2500 London bus stops now have them.
There are other ways of finding out where buses are too.
Real-time arrivals information is available on the TfL website,
the mobile website, and by text message for all stops.
Oh, look, there's my bus now.
The bus drivers have training to help disabled people.
They all know the correct procedures to ensure you get a consistent service.
Firstly, they will let people off the bus to make room.
Then the centre doors close and the ramp extends out.
Once that's finished, the centre doors will reopen,
allowing you to board the bus.
There's a dedicated wheelchair space on board,
but other passengers may use it.
The bus driver will help to make space for you so that you can get on easily.
AV SYSTEM: The wheelchair space is now required.
Can passengers in this area please make room?
Thank you.
TANVI: Once on board, make sure you position yourself in the wheelchair area
with your back to the back rest and your brake on.
Then you're ready to go.
Every single one of the 8,000 London buses has these facilities
to help with my journey.
And there are 700 routes across London with 17,000 bus stops.
I can get anywhere I want to.
A few journeys on routes 9 and 15 use Heritage Routemaster buses
which cannot accept wheelchairs,
but these routes are also served by accessible buses.
With buses, you actually get to see quite a lot of London,
so I do enjoy using the bus.
And you get much closer to your destination in comparison to Underground stations too.
If you're not a wheelchair user but have limited mobility,
when it stops, the bus can kneel, making the step much smaller.
MAN: Thank you.
The AV system will let you know which stop is coming up.
AV SYSTEM: Lord's Cricket Ground.
TANVI: This is really useful, especially for those with sight or hearing impairment.
Okay, we're almost there.
Getting off the bus is also made easy.
Firstly, you can press the blue bell.
This alerts the driver that you need to get off the bus.
The driver will take care to pull up really close to the kerb for you
so that the ramp will reach.
The ramp will extend out like before
and the driver will give you plenty of time to leave the bus.
I'd recommend that anyone who's a bit apprehensive about using the bus
to definitely give it a try.
There is lots of access and there are ramps in every single bus in London.
So every route is possible and I definitely encourage you to give it a go.
-Hello, you all right? -Yeah, you?
-Ready? -Yeah.
During Games time, there'll be travel ambassadors
across the transport network
to help you and advise you throughout your journey.
I'm also really excited about London 2012.
During the Games, some routes will be diverted
because of necessary road changes.
Details will be available on TfL's website and at bus stops.
It's always best to check before you travel.
-Yeah, I'm so hungry. Let's go. -Yeah, me too.