Account security: General tips - World of Warcraft (WoW) /

Uploaded by BlizzardTutorial on 08.09.2011

Hello and welcome to this video that will give you some general tips
on how to keep your account as secure as possible.
Each chapter of this video can be accessed directly
by clicking the links in the table of contents
currently shown onscreen.
Let's start with the security of your PC.
The first step is to ensure that no viruses, Trojans or key loggers
are present on your computer system.
Key loggers are particularly dangerous,
since they track and log the keys struck on a keyboard.
Needless to say, your passwords and other sensitive information
can be easily compromised if a key logger is present on your system.
Fortunately, there are many different types of software available
to help you identify and, if necessary, remove such malicious programs.
Please take a look at our dedicated support article,
linked in the description below,
to read about our security software recommendations.
Make sure your computer's operating system is up-to-date.
Some updates are critical to maximize computer security
so it's always best to install them as soon as they are available.
Like operating systems and many software programs,
web browsers will also issue periodic updates
which often address security risks.
To update your web browser to the newest version,
please visit the developer's main website.
Make sure your browser plug-ins are up-to-date too.
Now that you feel confident about your PC's security,
let's make sure that your account password is secure.
Your account password should be carefully chosen.
We advise against common words,
obvious patterns like your birth date,
or a password that you use for any other services.
It's especially important that the password for your account
is different to the one you use for your email account.
The more types of characters your password contains
and the longer it is, the safer it is.
If you don't feel confident with your current password's security level,
you can change it anytime on the account management page.
If you want to add another layer of security to your account,
we strongly advise you to attach an Authenticator
to your account.
The Authenticator is available in physical, mobile
and, in the US, dial-in versions.
Once attached to your account,
you will be prompted to supply an additional security code
generated by the Authenticator when logging in.
For more information about the Authenticator,
please check our dedicated
Blizzard "How to use the Authenticator" videos.
It is critical to keep your account information secret.
The simplest form of account theft occurs
when you willingly share login information with another player,
even someone you trust.
If you have shared your information with anyone,
we suggest you change your password immediately to minimize the risks.
We also advise against logging in from someone else's computer.
Even if you practise perfect system security at home,
you'll waste all that effort if you log in from a friend's machine
which might have become compromised without anyone noticing it.
A security risk that you may come across is "phishing".
This is the practice of gaining access to another player's account
through misinformation, confusion, or fraud.
The best way to remain safe from phishing attempts
is to exercise caution when receiving any kind of information
pretending to come from Blizzard.
If an email or chat message asks for your password,
makes urgent threats, sounds too good to be true,
or links to what appears to be "account management" sites
outside of Blizzard official sites,
you are dealing with a phishing attempt.
Now we'll show you the list of all official Blizzard domains.
To learn more about phishing and how to protect yourself against it,
please watch our "About scam attempts" dedicated video.
We advise against buying gold and using power levelling services.
Gold sellers and levelling services are responsible
for the vast majority of all account thefts,
and they are the number-one source of World of Warcraft-related
phishing attempts, spyware, and even credit card theft.
Some hackers try to turn our community's very creativity against them
by injecting computer viruses and other malware
into otherwise legitimate player-made add-ons.
Be extremely careful when downloading and installing game add-ons.
We also generally advise against using
the automatic update software for add-ons
as these tools are especially common targets for hackers.
To protect yourself, make sure to update your chosen add-ons manually
and always check downloaded files for viruses.
If an add-on asks that you download an executable file,
cancel the download immediately
and make sure to run a full anti-virus system scan.
We hope this has given you further insight
into how to keep your computer and account as secure as possible.
We would like to thank you very much for watching.