Meet the Government Transformers

[Music plays]
>>Presenter: I'm gonna go one by one and have you tell your stories and then we're gonna
open it up to some broader, uh, broader issues and talk about that stuff. Oh my goodness,
look at my socks. Todd, talk a little bit about what you guys are doing. What are the
challenges facing a clerk's office?
>>Todd Schmitz: Well, in Macomb County we face some severe budget cuts. The property
values in our area went down and as a result revenue to the county went down. However,
the demand for our services stayed the same. So we still processed the same amount of court
cases, vital records, birth and death records, run the same amount of elections. So we needed
to find a way to get more efficient. We faced a 20 percent staff cut and a 20 percent budget
cut which is, in our case, about a million dollar cut. So our county is rolling out Google
apps for government, the clerk's office went first about two years ago, about a year later
the circuit court operator followed and now, as we speak, the rest of the county is rolling
out and should be done by June 30th.
>>Presenter: So, describe some of the applications that you've actually developed.
>>Todd Schmitz: Some of the uses we have for it, of course, basic email, that's what everybody
thought they were getting when they first got it. But Google apps for government is
much more than just email. Some of the things we use are Google docs which when we saw it
we thought we might use it we might not. One example is our job is to keep the minutes
of our board of commissioners and during the board of commissioners meeting. We need to
track the roll call votes, resolutions, we get frequent calls after the meetings who
voted how. Now we use that as a Google docs so any member of the public and commissioners
who want to can log in, see the minutes happening real time, see roll calls. One of the things
that was really difficult for our staff is that commissioners would make complicated
motions and amendments to motions and amendments to resolutions that were being considered
and it was hard to get that language right. Now with the Google doc we've enabled it so
that commissioners can be editors as well during the meeting and that way if they've
got complicated amendments or motions they can see that happening online; that's one
use. Another example is trying to communicate with court clerks while they're in session.
Obviously you can't call a clerk on the phone, judges frown on that as they're trying to
move their dockets along, but using the Google chat service we're able to quickly get a hold
of any clerk as a docket's happening. Built right into the Gmail is a way to do SMS texting.
So if you need to text to somebody's cell phone you can do that. We have many judges,
many attorneys who have cases at the same time in different courts so the issue is how
do you track down the attorney when the judge is ready to call their case? Our court clerks
now can type in that attorney's cell phone right into their browser window, right into
their email and they can get a hold of the attorney, "Your judge is ready to call your
case you better get up here." So those are three quick examples.
>>Presenter: And one of the ones you mentioned was security paper, using Google spreadsheet
for?
>>Todd Schmitz: Security was a big and an important issue with us. One of the things
that we do is vital records, birth records, death records and some business registrations
and so, obviously, with identity theft it's important to track those. As well as court
cases we have suppressed cases and cases involving children and some things that just aren't
public by nature. One of the reasons, or one of the things we use a Google spreadsheet
or Google doc for is to track our security paper for our vital records. And security
is so important to us that we decided to use the Google service to protect it even more.
And one of the things it does is make sure we don't issue a duplicate certificate number,
for example, when we're tracking our security paper. We have audits. We've had the state
come in and others and we need to make sure we're very meticulous in how we track that.
>>Presenter: Awesome. Amy Gibbons, as I mentioned, is with the St. Louis, Missouri County library.
She is a service desk technician. Amy, how are you guys using the Google apps platform?
>>Amy Gibbons: Well we actually rolled out Google apps almost a year ago now, so, we
rolled out to a group of about 650 employees across 20 branches, so we're kind of a large
library system. We've got a really broad skill set in our employee users so it's been really
nice to move to Google apps because the most basic users are picking up Gmail, they're
doing fine, they can click on links their bosses send them to docs and they can handle
it. The more, uh, on the edge of things type of staff, they're really eager to jump in
and create sites. It's kind of funny, when I thought about it; it wasn't really that
we did any one huge thing with Google apps that like shook the library world to its foundations
or something [Laughs]
>>Amy Gibbons: it was more like we had a bunch of little tools that just worked really easily.
They could fit in to holes that we had, that we didn't even know we had. For example, in
our, across our twenty branches it used to be that if you walked in to a library branch
and checked out a book wherever you returned that book it needed to be shipped back to
the branch that it came from. So each branch had its own collection. That when you consider
how far apart some of our branches are, that turns into lots and lots of boxes of books
and movies and music being shipped all over the place. Lots of gas used. So we moved to
something that's called a floating collection. So wherever the item is returned, that's where
it stays. That sounds great, right? Well, not so great a month later when you are completely
out of mystery books and overflowing with like new nonfiction or something like that.
I'm sure you can imagine previously handling this with email correspondents back and forth,
lots of 'reply alls', pretty ugly, instead what we're using is a spreadsheet, you know,
just kind of a simple thing but it's collaboration of the columns for each branch, each branch
manager can come in and mark it like literally red, this type of item is overflowing, I need
help. Another branch will respond, "I can take that. Ship me some." So that was a, kind
of a nice catch up with library innovation, we managed to keep up with it using a Google
apps product behind it. Other examples, we moved or actually I moved our intranet over
into Google sites over the last many weeks and it's been great to maintain. It's been
easy for staff users to search for, there's a lot of kind of, surprisingly, boring policy
and procedure in libraries that can change pretty frequently. Just Google search the
site, they can find out. I actually witnessed this, I saw a staff member, I was lurking
nearby, a library patron wanted to know how many DVDs can I check out? And I saw them
go to the intranet and look it up [Laughs]
>>Amy Gibbons: It was very good. They searched out; they find the answer's 10, so that's
cool. [Laughs]
>>Amy Gibbons: Yeah, we've just been finding a lot of small ways to keep up with the ways
that our library is changing.
>>Presenter: I don't think there are small ways.
>>Amy Gibbons: Yeah.
>>Presenter: I'm a big fan of this book, "Little Bets" by Peter Sims and he says that little
things add up to, it's created an innovated culture where you say we can do something
rather than figure out ways you can't.
>>Amy Gibbons: Yeah, it's really true and as we give more examples to the entire library
system of like, "Oh, that's how we did this" it causes other people to think and create
something. So, yeah, lots of little stuff.
>>Presenter: Empowering people. It's nice.
>>Amy Gibbons: Yeah.
>>Presenter: As I mentioned the chief of Macomb, no, of Westerville, Ohio, now tell everyone,
chief, where Westerville is.
>>Joseph Morbitzer: It's a suburb of Columbus, uh, the largest suburb of Columbus.
>>Presenter: There you go. And his, my in-laws lived where he keeps his camper so we have
a connection. Talk a little bit about what you're doing. People sometimes don't always
think about police and using these tools but there are uses aren't there?
>>Joseph Morbitzer: Absolutely. This started with our city in 2009 with a very aggressive
and comprehensive technology process we were putting into place where we migrated to Google
completely in 2009. Since then we built the first data center, municipal data center in
the country. That transferred over to the police department and we had started out looking
for an intelligence data base. And for those in law enforcement, that's a very tedious
process to make sure the security measures are there. We sent people all over the country
to look at different intelligence processes. When they came back it was cost prohibitive
for a city of our size, 40,000 people roughly, to be able to purchase that and maintain it.
So, two of our staff members started looking to Google and we'd already built a relationship
with Google and we sat down and started talking about this concept of building a police portal
and with that we now have real time information to everybody, everywhere. They can retrieve
and input information at their discretion.
>>Presenter: And you mentioned backstage that this is actually being rolled out broader,
right?
>>Joseph Morbitzer: That's correct. We're spearheading a regional effort right now to
connect about 27 different departments to where we start looking at inputting information
so we can use predictive analysis to solve crime prior to them happening.
>>Presenter: It sounds kind of, what's that Tom Cruise movie, it sounds like Minority
Report or something.
>>Joseph Morbitzer: It's pretty far out there for police departments.
>>Presenter: Right.
>>Joseph Morbitzer: Police departments are generally pretty conservative. We like to
think our people are on the edge and looking at forward ways of thinking.
>>Presenter: And I actually had on my show, a couple weeks ago, the folks from Santa Cruz
California where they're using some of these, they found, guess what, they have all sorts
of data if they can put it in a form where they can actually use it. They're able to
see are we patrolling the right areas where we need to patrol.
>>Joseph Morbitzer: It has long reaching effects and budgetary effects because that's how you
build your staffing off of the statistics you pull in. And you've gotta have a database
and a system you can look at.
>>Presenter: We have to take about security and particularly with police there is a police
department which has had concerns about security and how did you deal with the security issue?
>>Joseph Morbitzer: When we look at our individual department and dealing with third party vendors,
we can't provide the security that Google provides. People have to understand that this
is Google's business and they would not allow security breaches to happen. What we find,
from the law enforcement side, is security breaches are generally individual issues not
systemic.
>>Presenter: So, was there a process, a buying process and, in fact, I'll open this all three
of you, how did your teams, did they buy in to the change? Were there, did they freak
out? Did they, I mean, Amy and I were talking before but sometimes you can be in a shared
document and somebody else starts working in it and your first couple times can really
sort of scare the bejeebers out of you. [Laughter]
>>Amy Gibbons: I think that was a good kind of freak out.
>>Presenter: Yeah.
>>Amy Gibbons: That was always cute to watch when the new ones use a Google doc and they're
like, "Somebody else is typing!" [Laughter]
>>Presenter: Yeah.
>>Amy Gibbons: I'm like, "It's collaboration." Yeah, there wasn't a whole lot of freak out
from the main staff. We actually had a lot of support from higher up administrators of
which I am clearly not one but we had a couple of key people that were really into it. And
with a whole bunch of training it was really smooth.
>>Presenter: Todd did you have something, earlier we were talking with Casey Coleman
from GSA and she was saying, okay there was gonna be the 20 percent that there's just
no way that we can, we're gonna be able to satisfy them.
>>Todd Schmitz: We had some of that. It was a little contentious at first. One of the
things just following up on what Amy said was when you're collaborating in a document
we had big concerns especially with our resolutions. If a commission passes something can somebody
else go in there and change it? And no because you have full control over who can edit what
and even if you had a staff member edit it, it's very easy to go back to previous revision
cause you have revision history right on there. You just click file, revision history, pick
the one to restore; there's a full auto trail that way so we're very satisfied with that
part of it.
>>Presenter: Chief, we saw in the video not all cops are technologists and I would image
that there are some that go, "Okay this new technology, yeah I'm not doing that" how do
you, was that an issue at all?
>>Joseph Morbitzer: It becomes, it's becoming more of a necessity to the position. We did
have a couple people who could not get along with the new processes and they chose to leave
the organization. Well this came at a very good time for us because we were also switching
over our pla-, our software platform, our CAD and our records management system and
we sent teams out to view other organizations and their process and what we found there
were two major issue; education and implementation when they had failures. So when we looked
at that we knew that we had to provide extra time and effort for education and implementation
and it was a very slow and deliberate process to get the people on board.
>>Presenter: And talk a little bit about that process cause I think everyone's going through
that a little bit. How did you get, walk people through this?
>>Joseph Morbitzer: Mandatory training and then you make it as friendly as possible and
show them the easy things that will benefit them the most. For an officer to have total
access to all of those records right from the cruiser at real time is a great thing
for them and that's an easy sell to them. And then you see they naturally progress on
and start looking at things on how to marry these different products like Google and our
software platform, New World Systems. And I don't think we've even realized the potential
of that yet.
>>Presenter: Is there a part, and again for all three of you, is there a part of this,
and we've talked about this throughout the day, where all of a sudden you build a platform
and then you start building upon it. I think it's what you were just talking about Chief.
>>Joseph Morbitzer: That's correct. In our portal, it has a number of different tabs
where we can go to. And we've had front-line officers come to us and go, "How about this
product?" Parking citations and parking issues, we have a major university and three hospitals
in our town. There are parking issues with that all the time. We just kind of treated
those as a necessary evil we had to deal with. Well, now there's a platform to address parking
issues, how many times citations have been issued for warnings and actual citations of
issues. So officers can go in, look at the history and then take any kind of appropriate
action.
>>Todd Schmitz: We're finding that with Google Sites because people, again, think they're
only getting email but when you click on your Chrome browser, in addition to the email you've
got various things; Docs, Sites. And Sites is a very power, from our point, a very powerful
web editor. It's not gonna give you anything a high end professional web coder will do
but our county can't afford a lot of high end professional web coders. We just have
people who have inter-, who have information and that information needs to get out on the
web. And what we're able to do is have our county's template, so the county's template
is done by the high end person with lock down certain parameters but then using a Google
Doc or Google Sites certain staff members have been given permission by their department
heads to publish information that relevant to their areas, again with complete revision
history. So now what used to take somebody editing or filling out a service request form
to IT, then you submit it, you wait for the push of the web to go out to be pushed and
if you miss the push then you gotta wait for the next day. Ours is now able to publish
within minutes of events happening. It cuts down the process and really promotes transparency.
>>Presenter: Amy?
>>Amy Gibbons: Yeah, I don't deal with this directly but one of my coworkers has to wrangle
up a whole lot of statistics, library is yet another, well, I'm sure all Government entities
likes statistics a lot but libraries really like them 'cause then we can tell what people
like and we can serve our patrons better. And she was telling me about
[Clears throat] >>Amy Gibbons: the previous method of compiling
these statistics to present to the administrators in the board every month and apparently it
took two weeks out of every month to get this monthly statistical report pulled together
between emails from the appropriate manager and moving it into a database and putting
it over here. She managed to recreate the entire process using Google forms, the managers,
you know, they still need to go and fill out the form but once that's taken place she uses
import cell features and she's got statistics like one hour later and, you know, when she
did that she kind of came out of the office, like, dancing she was so happy. So,
[Laughter]
>>Presenter: She has her life back, how nice.
>>Amy Gibbons: Yeah. [Laughs]
>>Joseph Morbitzer: And I think we've all hit on one of the things that I've heard already
today and that's the internal customer. When we talk about communication to the internal
customer, one thing we've been able to do with Sites and Documents is, actually, with
our research and development teams, put updates on there, open to the entire department. So
if they wanna know where we're at in a project they just jump right in to the Google application
and they can tell exactly where we're at.
>>Presenter: And it also saves from all of those horrible emails with, you know, 75 people
on them and some spreadsheet attached and you'd have no idea which is the official version
and all those kinds of things. Technology wise, how hard was this to roll out to do,
any challenges there?
>>Todd Schmitz: We did it in three different levels. So we started just with our office
which was about 64 users at the Clerk's office. About half a year to 9 months later then our
Circuit Court Operation came on and that was another 300 users or so, and then right now,
for the next two weeks, the rest of the county's coming so a grand total of about 1,900 users
in our case. And it was really straight forward. One thing that I would recommend is to, at
least from our point of view, compress the roll out period to as short as you can, at
least in our area because the issue is where there was some confusion is we came from a
group-wise email system and for awhile some departments tried running dual systems and
to me it would be a lot better, shorten the roll out period, do a big bang and then deal
with issues from that point forward.
>>Amy Gibbons: Yeah, it works, that's what we did.
[Laughter] >>Amy Gibbons: We rolled out very fast. We
talked about it to the system for a month or two beforehand, repetitive, warn, not exactly
warnings cause that sounds kind of scary, but announcements and advice and, "hey, go
check out this video. This is coming." And then the July 4th weekend, thanks to some
really excellent planning on the part of our IT director, you know, everybody did their
little part and then when he pointed at me I did my part, you know, I got the user accounts
made, got distribution groups made. And I think it was Tuesday morning cause it was
a three day holiday weekend, it was actually really smooth. We were a little, you know,
kind of confused Tuesday morning [Laughs]
>>Amy Gibbons: Usually there's a big roll out of something and there's something exciting
that happens, but it was really pretty smooth.
>>Presenter: Chief?
>>Joseph Morbitzer: The same thing. What we found, we had a lot of people that used Google
from the private side, on their own personal side so they were familiar with it. But I
can't emphasize enough the educational piece. That has to be very strong and deliberate
or you won't get the buy in from the folks. Our migration was very simple. Very few hiccups.
>>Presenter: One of the things we talk, and, in fact, we did, we had our session, our pre-
session using Google Hangout which it was your first Google Hangout, right?
>>Todd Schmitz: That's right.
>>Presenter: Was it, were you freaked out by it or was it okay?
>>Todd Schmitz: All you do is you turn on the browser and start talking. So, actually,
we're thinking of different uses now where we can use it in our office. We have a County
executive, Mark Hackel, who's very forward looking, so he's also not media shy and one
of the things we can use that to help promote his message of 'Make Macomb Your Home'. But
also some things for our office and the County Clerk as well.
>>Presenter: Very nice. And, I know at my org, at [inaudible] we've had more, there's
these people that don't remember phones with cords for God sakes. And that's how they communicated.
It freaks me out. Um, talk a little bit about all, everybody, federal, state and local has
their 'do more with less' tattoos, how, did this address any cost issues for you? Did
you find it was less expensive moving to the Cloud? Or made no difference? Any budget impacts?
>>Joseph Morbitzer: From law enforcement end, absolute savings. When we look at regional
police meetings in the future we'll be doing Chief's meetings, we can use Hangouts. When
we look at purchasing software, maintaining software, that's a price that we don't have
to worry about, that's all done through Google. So when we looked at the price there were
huge savings in this. The efficiency with the employees is tremendous and they say that
when they're more efficient, they work more efficient. And that kind of sounds weird but
when they feel they're more efficient they will work more efficient. If you let them
work they'll go far beyond your expectations.
>>Presenter: My favorite six words, helping them do their jobs better. Go ahead.
>>Todd Schmitz: We found the advantage was having a fixed cost cause we were looking
at alternatives, we had an IT steering committee set up and we looked at Google and with Google
you see what you get and here's the price and it's so much per user. So that was the
starting point. Then we tried to compare that to other solutions and it's a moving target
and to this day, we had a hard time nailing that down. The closest we could get, in our
case with about 1,900 users, was that if we wanted to offer the exact same thing that
we're getting from Google apps for government with an alternative, it would cost us twice
as much as what we're paying with Google apps. So then there was some debate, "Does everybody
really need everything and you don't need this and you don't need that." But we really
wanted to roll it out for everybody so that all departments could provide this. And even
basic things like chat. A lot of different entities do chat but in our case, with a court
clerk, if a judge is holding court in a different courtroom or we have a visiting judge that
moves or they change the layout, I don't wanna have to go through a big bureaucratic mess
just to set up a clerk on a workstation to use chat. In our case, now, all they have
to do is open up their browser, open up with your credentials. Some of our administrators
are using the two step authentication now and they can do that from any location. Whether
a judge is holding court in a school gymnasium for a school judge thing or whether they're
in the regular courtroom.
>>Amy Gibbons: Yeah, I think maybe the secret is not exactly how much exactly you're saving
and I say this as, I don't know if you can tell by my title, I'm like, I'm a help desk
person so I wasn't deciding any of the financials or anything like that. But from my perspective
you can think of what it is that we did not buy. Like, then because of Google apps, we
did not buy separate inventory software to keep of our, around a thousand workstations.
We did not buy a separate chat program for the reference librarians to chat with each
other. The savings is kind of built into the product that you're already buying. We were
really existing in a piecemeal kind of place previously so we were able to kind of back
away from that a bit.
>>Presenter: I wanna open it up if there are any questions out there. There are a couple
of our [indistinct] folks who are out there in our audience, aren't there? Oh yeah, there
they are. So if you have any questions, anyone have any questions for, uh, or similar challenges?
Don't be shy. Okay, right down here. Hold on, he's gonna look and he's gonna come, he's
racing over.
>>male #1: I don't want to be on camera
[Laughter]
>>Presenter: No one's gonna see you.
>>male #1: Is this working?
>>Presenter: Yeah, it's on.
>>male #1: Okay, I was wondering if you had any challenges with your workforce cause you
might be a union workforce or something like that. Have you had any challenges with workforces?
>>Todd Schmitz: We are and in our operation, we have two unions; United Auto Workers and
ASFCME and it if it hadn't been for strong union representation, it would not have gone
as smoothly. So in our office we work very closely with our union stewards. Our union
stewards wanna make sure that their workers are hardworking, show up, get there on time.
So we had very little resistance and in the few times we did we were able to contact the
union steward and issues were resolved very quickly. Usually they were just miscommunication
issues.
>>Joseph Morbitzer: We include members of the relations team on every research and development
team. So they have some say into the progress of what we're doing.
>>Presenter: That sounds like it goes back to that communications, if they feel like
they're part of it then they're bought in from the start.
>>Todd Schmitz: What one piece of that our union members particularly, ASFCME really
liked, in our court section, we created a dashboard and all 31 of our different core
jobs and the dates and how far ahead or behind we are and then we did that on a Google spreadsheet
that the entire office can see as read only and it's color coded so with Google spreadsheets
you can put a chart real easily. So when we started off there was a lot of red lines which
is bad and very few green lines and by the fact that our union members were able to look
and say, "Look, here's what I'm responsible for, here's what I'm gonna take charge of"
now it's mostly green most of the time. And it's just very rewarding, that feedback loop
for our union members. That was greatly inspired by ASFCME in large part with UAW.
>>Presenter: Transparency. Yes?
>>female #1: Chief, have you been audited by the FBI or how are you complying with CJIS
rules?
>>Joseph Morbitzer: Well through Google, and as you probably know with the department and
issues we're talking about, we're working everyday in just about full compliance. We
comply with all of our state laws which are compliant with the FBI so they've had no issues.
Our biggest issue was the intelligence portion of that portal. It's very secure and now that
it's run through very limited inputs, whereas before we had people that could dump what
they felt was intelligence, right in to our open ended system. It comes through a funnel
now to make sure there's a criminal predicate available and that it truly is intelligence
to be put in the system. So there's a filter there where there wasn't before and, actually,
it's a double filter, two people, where there wasn't before.
>>Presenter: Any other? Yeah, over here. [Pause]
>>male #2: Chief, I don't wanna put you on the spot here but for law enforcement, I know
L.A. City had problems migrating their system over to Google for their police department.
What did you do differently that allowed you to do that?
>>Joseph Morbitzer: Well, I think the one thing you gotta look at is the size and complexity
of Los Angeles and I can't speak for them. What I can speak for is the Westerville division
police and we were very deliberate, did our homework. We had interdisciplinary teams that
were involved in this throughout the city, not just the police department but the IT
folks, fire, communications, right down to our utilities, they all participated and so
this became a city wide effort on, how do we make this the best and easiest process?
So, the migration was not hard at all for us. Now we're seeing the different departments
start to utilize Google for their own discipline and expanding on that.
>>Presenter: And often times it feels sometimes like we're comparing apples to oranges rather
than apples to apples with the security questions.
>>Joseph Morbitzer: Well, again, I would fall back and say to those folks that are concerned
about the security as all should be, this is Google's livelihood. If it weren't a secure
system they wouldn't be in existence today.
>>male #3: Two parts, chief, did Google go in the patrol cars? And then for all of you,
did your organizations allow personally own devices to be brought in?
>>Joseph Morbitzer: Yes, we have not just the patrol cars but hand-held devices like
the bicycle officers, they have total access right from their hand-held device and it's
real time when we get into the portal part of it.
>>Todd Schmitz: Our County does allow bringing your own devices as well and it's very easy
to manage from the administrative panel as to what you allow access to and what you don't.
One nice thing about it, which is what you were saying about apples to oranges comparison,
is with the Cloud, you don't have multiple copies of your data floating around out there,
whether it's on a USB device or a phone, you access the set, the one set of data from your
mobile device. So if a mobile device is lost, it's very easy to no longer allow connectivity
to your data source.
>>Amy Gibbons: Yep. Library, also, is connected users to their personal mobile devices. And
made a lot of them really happy when they found out that was gonna be a part of the
solution. Obviously we don't have quite the security concerns that other organizations
might cause we're the library. But, yeah, it was a popular feature.
>>Presenter: it might mess with who has what books for goodness sakes.
>>Amy Gibbons: Oh, we will give you a fine. [Laughter]
>>Presenter: Todd, right, Todd talk a little bit about what you chose to enable and what
you didn't and how you made that decision.
>>Todd Schmitz: We chose to enable everything by default in Google apps for government.
So, Google Plus is available, Google docs, sites and video. And cause we figured we had
a choice of where do we want our bottleneck? We could either have a bottleneck being people
are getting too innovative and doing too much and we have to reign them in or we can have
the bottleneck of people wanting to do various things and being innovative but our IT people
are restricting it and holding it back. So we chose the first one and so far we haven't
had anyone go out and do anything they shouldn't do with the Google site or the Google video.
We're used to operating in an environment where things we do are subject to freedom
of information act and public and all the rest. And there's full accountability with
Google anyway so it's straight forward for an administer to track and seeing who's done
what.
>>Presenter: No videos of judge's cats?
>>Todd Schmitz: No, no videos of the judge's cat. Certain judge's calendars do not get
public and all that stuff, so.
>>Presenter: Let's just get, or ask each of you to give folks a thought that maybe you'd
hope they'd walk out the door with? Um, Amy, you start.
>>Amy Gibbons: Okay. Um, I think you might be surprised by what your staff can handle.
The library is full of a very wide range of skill sets and interests, from folks that
are having a hard time remember how to log into their email to some other folks that
are champing at the bit to built a site. Nevertheless, they adapted to change very well with support.
As the chief was saying, we also mandated training and most of them are actually pleased
even though it sounded mandatory. They were interested in seeing what they could do and,
I don't know, I was very pleased with how they responded. They just jumped right into
it.
>>Presenter: Todd?
>>Todd Schmitz: Ours would be facts are stubborn things. So as you get questions and issues
come up like were raised, keep asking the question till you get the clear fact cause
we found with Google Apps for Government Solution, there are clear facts explaining it and there's
a lot sometimes where the opinion starts and where the fact actually is.
>>Presenter: Chief?
>>Joseph Morbitzer: Develop a strategic process. Heavy on the education and training and then
allow your people to be efficient and effective and they will be.
>>Presenter: We have to mention that Todd's son is somewhere, where is he? Oh there he
is. And he got your first trip to Washington? Well, welcome to town, nice to have you here.
[Laughter] >>Presenter: Thank you guys very much for
doing this, really appreciate it. [Music plays]