Fixing a Paper Jam - HP Officejet 6500 All-in-One Printer


Uploaded by HPPrinterSupport on 14.09.2010

Transcript:
This video explains how to fix your printer when you have a paper jam
error message on your computer or your printer control panel.
Here we’ll remove a paper jam
from the back of the printer.
Do not remove jammed paper at this time, but begin by removing any loose paper from the
input or output tray. Press the power button to turn the printer
off. Turn to the back of the printer.
And unplug the power cord from the back. Remove the rear access door, or if your printer
came with a duplexer, push in the two buttons on each side of the duplexer to remove it
from the printer. Check the rear area for jammed paper. If you
see any paper, remove it by pulling evenly with both hands to avoid tearing.
If the paper tears while removing it from the rollers, check the rollers and wheels
for torn pieces of paper that might remain inside the printer. If any torn pieces of
paper remain inside, more paper jams are likely to occur.
If your printer came with a duplexer, let’s check it for any jams.
Push in the latch on the back of the duplexer and lower its cover.
Remove any jammed paper from inside the duplexer. Once all the paper has been removed, close
the cover. Reinsert the rear access door or the duplexer
into the back of the printer. If you cannot remove the paper jam from the
back, we will attempt to remove the paper jam from the front.
Turn to the front again. Open the top cover.
Gently remove any paper you see. Make sure you get all the small pieces that might tear
off. Check the rollers and wheels for any remaining pieces of paper. You must remove
all scraps of paper to prevent future paper jams.
Small pieces of paper can easily stick in places that are difficult to see. Use a flashlight
to thoroughly search left and right inside the printer. Searching the carriage path with
a flashlight is probably the most important step in preventing future jams. Don’t worry
if the carriage is in the way on the right side. We’ll show you how to check that area
later in this video. When you’ve removed the paper, close the
top cover. Turn to the back again.
Plug the power cord back in. Turn to the front.
Press the power button to turn the printer back on.
Finally, load the paper and adjust the guides so they’re snug against the stack.
Try printing a printer status report to see if the issue is resolved.
On the printer control panel press the Setup button.
Press the right arrow button till Print Report displays on the screen and then press the
OK button. Press the OK button again to print the Printer
Status Report. If the printer status report prints successfully,
the issue is resolved. If the printer status report does not print, go on to the next step.
Use the following steps to make sure the carriage can move freely.
The printer must still be on for these steps to work.
Lift the top cover so that you can view the carriage.
The carriage might try to move into the center of the printer. If so, allow it to move into
that position. Turn to the back again.
While the printer is still on, disconnect the power cord.
Turn to the front. Check for obstructions under and around the
carriage that could prevent it from moving. Make sure the carriage can move freely by
gently pushing it to the left and then to the right. This helps find any obstructions
that might block the movement of the carriage. If you find any obstructions while moving
the carriage, remove them. While the carriage is on the left side, use
a flashlight to check the far right of the inside of the printer for obstructions. Remove
any paper or debris you may find. Searching inside the printer with a flashlight is probably
the most important step in preventing future jams.
Once all obstructions are removed, close the top cover of the printer.
Turn to the back of the printer. And reconnect the power cord to the back of
the printer. Turn to the front of the printer.
If the printer does not automatically turn on, press the power button on the control
panel to turn on the printer. Try to print a printer status report again
to see if the issue is resolved. On the printer control panel press the Setup
button. Press the right arrow button till Print Report
displays on the screen and then press the OK button.
Press the OK button again to print the Printer Status Report.
If the printer status report prints successfully, the issue is resolved. If the printer status
report does not print, go on to the next step. Printer rollers get dirty from paper dust,
ink, and oil from your fingers. In this step, we’ll clean the rollers.
Before you begin, gather the following cleaning materials:
• Clean, lint-free cloths • Clean cotton swabs
• Clean water to dampen the cloths. Distilled or bottled is preferable but not required.
Do not use alcohol or other chemical cleaners. Turn to the back.
Unplug the power cord. Remove the rear access door or if your printer
came with a duplexer, push in the two buttons on each side of the duplexer to remove it
from the printer. Clean the rollers visible in the printer with
a clean, lint-free cloth lightly moistened with water. The cloth should be damp, but
not soaking wet. Use your finger to turn the rollers toward the printer. Make sure you
remove any buildup or debris from the entire surface of the roller.
If you have a duplexer, push in the buttons on its rear and lower its cover.
Clean the surface of the roller of the duplexer the same way you cleaned the rollers inside
the printer. Allow the rollers of the duplexer to dry for
10 to 15 minutes. Close the cover.
Reinsert the rear access door or duplexer back into the printer.
Plug the power cord back in. Go to the front of the printer.
Press the power button to turn the printer on.
Try to print a printer status report again to see if the issue is resolved.
On the printer control panel press the Setup button.
Press the right arrow button till Print Report displays on the screen and then press the
OK button. Press the OK button again to print the Printer
Status Report. If the printer status report prints successfully,
the issue is resolved. If the printer status report does not print, go on to the next step.
Sometimes the issue can be resolved by resetting the printer.
The printer must still be on for these steps to work.
Perform a power reset by first removing all the paper in the input tray.
Turn to the back of the printer. Without turning the printer off, disconnect
the power cord from the back of the printer. Pull the power cord from the wall outlet.
Wait 15 seconds. Reinsert the power cord into the wall outlet.
Next, plug the power cord back into the printer. Move back to the front.
If the printer does not turn on by itself, press the power button to turn it on.
Try to print a printer status report again to see if the issue is resolved.
On the printer control panel press the Setup button.
Press the right arrow button till Print Report displays on the screen and then press the
OK button. Press the OK button again to print the Printer
Status Report. If the printer status report prints successfully,
the issue is resolved. If the printer status report does not print, go on to the next step.
If you’ve tried everything described in this video and you still have a problem, your
printer likely needs some type of service. Contact HP to find out what the support options
are for your printer. Your options for service may vary depending on how long you’ve owned
it and what country you live in.