Fix a Carriage Jam - HP PSC 1210


Uploaded by justprintingaround on 28.06.2010

Transcript:
This video explains how to fix your printer when you have a carriage jam error message
on your computer. You might also notice the Check Paper and the Check Print Cartridge
lights blinking on the printer. Turn the printer off and then on again. This
will sometimes fix the issue.
Press the Power button to turn the printer off.
Once the printer is off, wait thirty seconds, then press the Power button to turn the printer
back on. This resets the print mechanism. Wait for the printer to turn on and stop making
noise. Once the printer is back on, try printing
a self test page to see if you receive the message again.
On the printer control panel, press and hold the Cancel button and then press the Color
Start button. Release both buttons at the same time.
The self-test page prints. If the test page prints successfully, the
issue is resolved. If the test page does not print, go on to the next step.
A paper jam might be the cause of your carriage jam. Clear the paper jam from the back of
the printer first. Remove the paper from the input tray.
Press the Power button to turn the printer on.
Open the cartridge access door. The carriage might try to move into the center
of the printer. If so, allow it to move into that position.
Turn to the back of the printer. Unplug the power cord from the back of the
printer. Remove the rear access door.
Check the printer for the jammed paper. If you see the paper in the printer, remove the
paper by pulling evenly with both hands to avoid tearing.
If the paper tears while removing it from the rollers, check the rollers and wheels
for torn pieces of paper that might remain inside the printer. If any torn pieces of
paper remain inside the printer, more paper jams are likely to occur.
Re-insert the rear access door into the printer. Go to the front of the printer.
Check to see if paper is jammed in the front. Be careful when removing paper from the front,
as it can damage the printer. Gently remove any paper you see. Make sure
you get all the small pieces that may tear off. If the paper tears while removing it
from the rollers, check the rollers and wheels for any remaining paper pieces. If all the
pieces of paper are not removed from the printer, more paper jams are likely to occur.
Use a flashlight to make sure you have removed all the small pieces of paper from inside
the printer. Close the cartridge access door.
Go to the back of the printer. And reconnect the power cord to the back of
the printer. Go to the front of the printer.
Press the Power button to turn on the printer. Try to print a self-test page again.
On the printer control panel, press and hold the Cancel button and then press the Color
Start button. Release both buttons at the same time.
The self-test page prints. If the test page prints successfully, the
issue is resolved. If the test page does not print, go on to the next step.
Use the following steps to make sure the carriage can move freely.
With the printer turned on, open the cartridge access door on the front of the printer.
The carriage might try to move into the center of the printer. If so, allow it to move into
that position. Go to the back of the printer.
While the printer is still on, disconnect the power cord from the back of the printer.
Go to the front of the printer. Check for obstructions under and around the
carriage that could prevent it from moving. Make sure the carriage can move freely by
gently pushing it to the left and then to the right. This helps find any obstructions
that might block the movement of the carriage. If any obstructions are found while moving
the carriage, remove them from the printer. Close the cartridge access door.
Go to the back of the printer. And reconnect the power cord to the back of
the printer. Go to the front of the printer.
If the printer does not automatically turn on, press the Power button on the control
panel to turn on the printer. Try to print a self-test page again.
On the printer control panel, press and hold the Cancel button and then press the Color
Start button. Release both buttons at the same time.
The self-test page prints. If the test page prints successfully, the
issue is resolved. If the test page does not print, go on to the next step.
There are times when improperly installing the cartridges can cause a carriage jam. In
this step, we will fix this. The first thing we want to do is turn the
printer on, so press the Power button. Next, open the cartridge access door on the
front of the printer. The carriage might try to move into the center
of the printer. If so, allow it to move into that position.
Once the carriage has stopped moving gently press the cartridge down. The cartridge releases,
so you can remove it. Be careful not to touch the copper-colored
electrical contacts or ink nozzles. This can cause clogs, ink failure, and poor electrical
connections. Make sure that you install each cartridge
in its correct slot. Tri-color on the left. Black on the right.
Reinstall the cartridges by gently but firmly push it in until it pops into place. When
the cartridges are in, close the front access door.
Try to print a self-test page again. On the printer control panel, press and hold
the Cancel button and then press the Color Start button.
Release both buttons at the same time. The self-test page prints.
If the test page prints successfully, the issue is resolved. If the test page does not
print, continue on to the next step. If the error message still displays, it might
not be the printer. The power supply might be the issue.
To find out first turn to the back of the printer.
Next disconnect the power cord from the back of the printer.
Then disconnect the power cord from the power strip or surge protector it’s plugged into.
Plug the power cord directly into a wall outlet. And then plug it back into the printer.
Move back to the front of the printer. Try to print a self-test page again.
On the printer control panel, press and hold the Cancel button and then press the Color
Start button. Release both buttons at the same time.
The self-test page prints. If the test page prints successfully, the
issue is resolved. If the test page does not print, go on to the next step.
Sometimes the issue can be resolved by resetting the printer.
Perform a power reset by first making sure that the printer is powered on, if it is not
on, press the Power button. Go to the back of the printer.
Without turning the printer off, disconnect the power cord from the back of the printer.
Pull the power cord from the wall outlet. Wait 15 seconds.
Then reinsert the power cord into the wall outlet.
Next, plug the power cord back into the printer. Go to the front of the printer.
If the printer does not turn on by itself, press the Power button to turn it on.
Try to print a self-test page again. On the printer control panel, press and hold
the Cancel button and then press the Color Start button.
Release both buttons at the same time. The self-test page prints.
If the test page prints successfully, the issue is resolved. If the test page does not
print, go on to the next step. If you’ve tried everything described in
this video and you still have a problem, your printer likely needs some type of service.
Contact HP to find out what the support options are for your printer. Your options for service
may vary depending on how long you’ve owned the printer and what country you live in.