This is DFRS Full Version

Uploaded by DorsetFire on 09.05.2011

>> NARRATOR: This is Dorset Fire and Rescue Service, a well-managed, modern Service proud
of its history and passionate about its communities. Our important role is to respond to emergencies,
but one of our core aims is to prevent these emergencies before they happen. Dorset Fire
and Rescue Service covers the county of Dorset, including Bournemouth and Poole, with 26 stations,
more than 40 front line fire engines, approximately 650 operational firefighters and over 100
support staff. But we don’t just work alone. We work closely with a range of partners to
ensure that all groups and particularly those most vulnerable in our communities are safe.
Our partners include the Local Strategic Partnerships in Bournemouth, Dorset and Poole, the police,
ambulance and charities like The Prince’s Trust and Streetwise. We also have strong
partnership arrangements with other fire and rescue services in the South West to ensure
that we undertake our business in a cost effective way.

We have five key strategic aims: Prevention; Protection; Response; People and Resources.
The demands on the Service are varied and increasing. Many people do not realise the
range of work we undertake. We don’t just fight fires! Every year we attend approximately
9,000 varied incidents, aim to fit smoke alarms in more than 15,000 Dorset homes and carry
out 1,200 fire safety inspections. We focus on improving community safety by increasing
public awareness of the ways that risks can be reduced. From the youngest to the most
elderly, we have plans to help. If you are in the home, on the road, or in the country,
there are hazards to be aware of.
>> LINZI HOLT: It’s a sad fact that fire deaths actually occur, but Dorset Fire and
Rescue Service are taking a very proactive approach to the work that they do in their
prevention arena. We have recently initiated two Community Safety Task Teams, one located
in the East of the County and one located in the West and they are at the core of prevention
delivery in our local communities.
>> NARRATOR: The teams offer support with
development and delivery of risk reduction activity, ranging from home safety checks
and referral partnerships, to specialist road safety and anti social behaviour initiatives.
They also have a responsibility for managing Volunteer Community Safety Advisors. These
will help the Service to strengthen delivery of home safety checks in our target groups
and areas.
>> IAN FORREST: I wanted to become a volunteer
because I was fortunate enough to retire and I had a bit of time on my hands and I wanted
to use it usefully. I heard that Dorset Fire and Rescue Service were looking for volunteers,
to help with home safety checks and I thought what a really worthwhile job that would be.
I feel that if my small contribution helps to prevent one fire or maybe even save a life
then the whole thing is a very worthwhile exercise and I get a lot of pleasure out of
>> NARRATOR: For further information on how
to become a volunteer, visit our website
>> PHIL BURRIDGE: We are now pushing forward
to try and make people in the Dorset area as safe as possible in their homes. To do
this we’re using volunteers, we’re using our new Community Safety Task Teams and we’re
working as hard as we can with partners in Dorset to get to as many people at risk that
we can. The crews and the volunteers carry out home safety risk checks. Which means they’ll
visit people in their home, carry out a risk check and give them the information they need
to make a safer choice in the home. But the main thing is that they will check smoke alarms
and fit new smoke alarms with a 10 year battery if they are required.
>> NARRATOR: Dorset Fire and Rescue Service work with a number of partners and in particular
those who care for vulnerable members of our community. Dorset Partnership for Older Persons
Project aim to build supportive communities to enable older people to remain living in
their own homes for as long as they wish. They do this by developing responsive, appropriate
services and activities at a localised level.
>> SUE WARR: The way that we work is about
engaging with as many people as possible to give them the opportunity to be able to get
involved in their local communities and develop services that they feel are supporting them
to remain living within those communities. We work with Dorset Fire and Rescue Service
in a number of ways. Firstly, Dorset Fire and Rescue Service are central to our partnership
approach to everything. We recognise that we couldn’t do as much of the work that
we are doing, without the support of partner agencies and Dorset Fire and Rescue Service
have been very much part of that partnership since day one. On a more practical level and
on the ground, Dorset Fire and Rescue Service have always worked very closely with one element
of our programme that is called the Way Finder programme, which is about providing sign posting
and support to older people and there is a reciprocal referral arrangement between the
Way Finders and the fire service.
>> LINZI HOLT: Dorset Fire and Rescue Service
see educating children and young people in our communities as an investment for the future.
They are going to become the parents/grandparents of our future communities. So we take an integrated
approach by working with schools, by working with the voluntary and communities sector
and by working with partners on life skills programmes for young people, we make sure
that our future citizens understand the dangers of fire and the danger of fires in their homes,
in their communities and also the dangers that take place on the roads. We have a number
of programmes with our schools where we support teachers delivering education programmes.
We have a number programmes with the voluntary and communities sector, were we make sure
that young people engaged in cubs, scouts, guiding, can actually achieve the safety badges
that they need to and also with our life skills programmes we bring young people into our
environment, onto fire stations and give them the opportunity to work with us, learn the
skills that we have, like team working motivation and give them a little bit of self esteem
and confidence to go back into their communities and make better choices.

>> NARRATOR: Courses, largely funded by partnership working, such as Princes Trust, Blitz and
Safe People and Responsible Communities, or SPARC for short, are highly valued by young
people and the adults who care for them.
>> JACK: The best thing about being on the
SPARC course is getting to do all the different activities every day. My favourite activity
was when we were blindfolded and you have to follow ropes around the whole building,
being guided and working as a team. It’s much harder to be a firefighter than I thought
it was. It’s not just putting out fires, it’s about casualties and saving other people.

>> ANDREW: Well, I was going downhill to the life of getting in trouble with the police.
It’s turned me around and I’m not getting into trouble with the police.

>> NARRATOR: As part of the continuing five year Dorset Fire and Rescue Service Children
and Young People’s Strategy, we have introduced a Fire Cadet Scheme. The scheme, funded by
our partners and run by trained firefighters one evening a week for 20 weeks, is for young
people aged 14-15yrs old from a variety of backgrounds. During the programme the squad
of 15 young people learn basic fire fighting and fire prevention skills and also work alongside
partners from other emergency services such as the police, ambulance and the RNLI. At
the end of the programme the cadets are awarded a BTEC qualification in Fire and Rescue Services
in the Community. Streetwise is an integral part of our strategy for engaging with children
and young people. Supporting Streetwise has many positive outcomes for children in our
>> ALISON SHELTON: So many children have
been through our doors since we opened and so many people you meet on the street, they
say to us my child has been or my neighbour’s children have been or my cousins have been,
and isn’t it wonderful and they don’t stop talking about it. So the impact is really
huge but it is a long-term process, it is something which a child will learn today which
may never be used, but one day you can be sure that something will come out and it will
make a big difference. Dorset Fire and Rescue Service has been a partner from the very beginning
with Streetwise. That’s because their ethos is about saving lives, it’s about preventing
fires and putting fires out, but now there is a remit for accident prevention on the
roads. So it is one of those things which they feel really passionate about and that
helping children from the earliest age is going to sow the seeds of responsibility,
which will help to make our community safer.
>> NARRATOR: At all times our highly trained
staff ensure that the safety and welfare of children and young people are at the heart
of all these programmes. We take a multi-agency approach to reduce road collisions in Dorset
and have shown our commitment to working as part of Dorset Road Safe. We are able to share
best practice and work together to deliver a strategy for new road safety campaigns.
The aim of Dorset Road Safe is to develop a co-ordinated approach that will enable us
to continue to reduce death and serious injury on Dorset’s roads and exceed our targets.
We do this through educating and informing our communities in road safety.

>> SUE PARKER: Safe Drive, Stay Alive, is a road show that we’re currently working
on to go to participating schools to promote safe driving amongst 16 to 18 year olds. Maybe
they’re passengers, learning to drive or they’ve just recently just taken their test.
I became involved in this programme 12 months ago. Sadly my young daughter, she was 14 at
the time, a pupil at a school in Bournemouth and she, died in a road traffic collision.
It’s taken me a couple of years to come to terms with it and from a tragedy I’m
trying to help other people from having the same misfortune that I had. I think that everyone
thinks it always happens to somebody else. But when they can be told it happens to their
friends or someone who knows their friends, someone local to them, then it makes a big
difference, it’s not somebody that lives in Wales or elsewhere, it’s very local to
them and it does affect them profoundly. I do try and tell them that if they are ever
unsure about getting in a car, just to get out of it, it’s better to stay safe, hopefully
it hits home.
>> NARRATOR: Fire Safety legislation has been significantly simplified in recent years and
it is now our responsibility to enforce the Regulatory Reform (Fire Safety) Order 2005.
This legislation affects most buildings, with the exception of single private dwellings
and simply aims to make people safe from fire while they are away from their homes. The
person responsible for the building is now required to take reasonable steps to reduce
the fire risk and make sure people can escape safely. We have a duty to provide advice and
we do this by informing the responsible person of what they need to do and how they can get
further guidance that most suits their premises. If you feel that you need further information,
you can find a number of guidance documents online at
>> NARRATOR: The modern fire service has a very diverse role in the community that it
protects and Dorset Fire and Rescue Service provide that protection with vehicles and
skilled staff that are among the best in the UK. Our front line appliances carry a wide
range of equipment, which allows the firefighters to deal with the challenging incidents they
face on a day to day basis, restoring normality to individuals and communities in the most
effective and safest possible way. The service has a number of specialist teams, vehicles
and officers to support the crews in their first response. For technical rescues that
involve water related emergencies or extreme height such as cliff rescues the service has
two specialist teams that are strategically placed within the county. These teams also
have the training and equipment to deal with incidents involving large animals that have
become trapped. We have 26 fire stations crewed by wholetime duty system and retained duty
system staff.
>> STUART TUCKER: Operationally, there is
no difference between a wholetime firefighter and a retained firefighter. A member of the
public would receive exactly the same response depending on what crew were to be attending.

>> NARRATOR: Our retained duty system firefighters, or On-Call Firefighters, live or work near
to their retained station. They have full time employment elsewhere but carry pagers
and in the event of an incident in their area are able to leave their place of work and
go to the fire station. The station that they respond to may be close to their employment
or their home depending on the time of day. We work closely with local employers to make
them aware of the role of the retained firefighter and seek their support in encouraging their
employees to consider becoming a retained firefighter.

>> MELODY WALTERS: We employ a retained firefighter, he’s our maintenance manager he’s also
the Station Commander for Bridport. When Nigel’s been called away to an incident and then returned
we obviously have an immense sense of pride in what he’s done, because he’s rescued
or helped somebody within the community and quite often we can relate to that because
it could have been a member of our own family. They could have been in an incident in the
past, we then share that with the community and the community itself gets a great sense
of pride out of that. As well as having the retained firefighter bringing a sense of pride
into our business he also brings a huge skills base with him. Obviously the firefighters
have to do lots of training. That training can always be incorporated within the business
that we run. A lot of the training is based around health and safety and helping people,
which is the basis of what we do in a care home. So any additional skills that Nigel
gets from being trained by the fire service, he can then transfer those into his role here.

>> NARRATOR: On-Call Firefighters receive a flexible payment depending on the amount
of time they are available and the number of hours they work each month. Of course,
we need to ensure that regardless of the duty system our firefighters are safe. For some
time Dorset Fire and Rescue Service has led the way nationally with its Firefighter Development
Programme. The Programme supports the new firefighter from their basic training through
to full workplace competence. The system is supported with workplace mentors and a service
wide assessor network. On arrival at an emergency, we carry out a risk assessment to ensure the
safety of our crew, the public, our partners and the environment. After any incident we
will look at ways of preventing a reoccurrence in the community, this is very often with
the support of our partners. If the incident is a fire, for example, we will conduct a
detailed fire investigation to find the cause and then raise local awareness to try to stop
similar events happening again.
>> MATTHEW SCOTT: A QuickStrike is a process
we use when there has been a fire or an incident in an area we can revisit it and visit all
the neighbours and the local community and use the fact that there has been an incident
to promote some of the activities that we do within the community. Inside the QuickStrike
pack will be a range of information depending on the type of area that we’re visiting.
If it’s an industrial or commercial area, then there would be advice on how to prevent
commercial arson or how to keep a commercial premises safe from fire. There would be advice
on how to work with your staff and help them prevent fire. If it was a domestic property,
then there would be advice on how to evacuate yourself and any friends or family who might
be with you. There would be advice on how to prevent fire in a domestic property and
we’d also focus on encouraging people to have smoke alarms in their property and that
might extend as far as offering them a home fire safety check. All of our contact details,
for any of those services would be included in the pack.

>> NARRATOR: The fire service nationally has the widest remit of any of the emergency
services in terms of rescue; we are required to respond to incidents as diverse as flooding,
major fires and large-scale terrorist incidents. Recently crews from Dorset have responded
to incidents that have been on a national scale, like the wide spread flooding in Tewkesbury
and the huge fire at Buncefield. The counties affected by the incidents felt the need to
call on the specialist resources within Dorset Fire and Rescue Service, which form part of
a national resilience network created by the Government. These include the protection of
the public from acts of terrorism that may involve the use of chemicals, biological organisms
or radioactive material. The Service also has a flexible approach to the needs of certain
communities; the best examples of this are the co-responder schemes that have been established
with South West Ambulance Trust in the county. These schemes allow fire service staff to
respond to medical emergencies, in support of the ambulance service.

>> MARK GREENHAM: The co-responder scheme in Dorset was launched in Lyme-Regis in 2005
and has proved to be very successful. Following on from this Southwest Ambulance Trust has
asked us to expand the scheme to other areas of Dorset. Co-responders are firefighters
who have received additional first aid training delivered by the ambulance service. They respond
to medical emergencies in their local areas. Co-responders provide basic life support,
pain relief and help with respiratory problems until the arrival of the ambulance service.
>> NARRATOR: Whether we are preventing incidents or responding, we must invest in our staff
to ensure that they are competent, safe and have the skills and knowledge to work effectively
with the public and our partners. Our people are our most important asset and we aim to
be an employer of choice by creating a safe, healthy and supportive working environment.
We want to recruit, retain and develop talented people who are committed to our organisational
aims and values. In attracting new staff we offer a number of benefits ranging from child
care vouchers to cycle to work schemes. We offer flexible working arrangements, including
job share and annualised hour contracts, as well as a career break scheme. We are committed
to developing our staff and provide staff assistance with attaining further qualifications,
while offering coaching and mentoring support. We recognise that the key to all of this,
is good leadership. Over the past couple of years we have placed leadership at the heart
of our career progression activities. This ensures our managers both now and in the future
are equipped with the skills and behaviours to motivate, support and manage our staff
so that we can continue to provide a first class service to the public. We recognise
the good work of our staff at our annual awards ceremony. Awards presented include ‘making
a difference award’ and formal presentation of professional qualifications achieved during
the preceding year. People fulfil many different roles within a modern service like ours, and
they all need training to undertake those roles safely and competently. A unique partnership
established in 1995 saw Dorset Fire and Rescue Service working to support the Defence Petroleum
School at their base in West Moors. In return for the use of their facilities, Dorset Fire
and Rescue Service deliver basic firefighting training every year to over 500 military personnel
from all three services, including the Commonwealth, as part of their training in handling fuels.
The extensive range of facilities at our training centre offer both our operational and support
staff excellent opportunities to learn. Modern classrooms and an IT suite provide a supportive
environment for learning and hosting seminars, while specialist amenities offer realistic
training for practical events. We share training resources with our partners to increase efficiency
and reduce costs for both organisations. The role of the modern firefighter is both diverse
and highly technical. This requires the need to understand and put into practise numerous
skills, both to educate the public and respond to emergencies. We have a number of trainers,
who have personal experience in operational duties, delivering core practical skills to
operational staff, and also specialist trainers who deliver training in driving, first aid
and casualty care, command competence, and IT. As a community focussed organisation we
are proud of our achievements in equality and diversity and community engagement. We
recognise that in order to continually improve our service we need to fully understand the
changing and diverse needs of our community. One of our key partners in this area is the
Dorset Race Equality Council.
>> ADNAN CHAUDRY: Dorset Race Equality Council
is an independent voluntary organisation, it’s a registered charity and also a registered
company. Our role is to promote race equality in Dorset by working with voluntary organisations,
people in our communities and obviously public institutions, which includes Dorset Fire and
Rescue Service. We have encouraged our communities to look at the fire and rescue service as
an employer of choice and also to ensure that our communities understand what a fire services
do, which is not just about putting out fires or accidents, but also about home safety checks
so that people feel safe in their homes. It’s about encouraging greater awareness of the
Service and I think that’s been one of the great benefits of having our two organisations
working together, which ultimately has been to the benefit (and will continue to be a
benefit) to our communities of Dorset.
>> NARRATOR: We regularly hold community
workshops designed to ensure that we take account of community needs and expectations
when delivering our service and ensure that community groups are included in our consultation
exercises. Our Single Equality Scheme brings together our race, disability and gender schemes
and sets out our future intentions to further improve our performance on equality and diversity.

>> JILL WARBURTON: Currently we’re working with groups like Dorset Race Equality Council,
we’ve now become Stonewall equality and diversity champions and in April we were successful
in gaining the Equality Standard for Local Government, Level three, which we are very
pleased to do.
>> NARRATOR: Our service is delivered from a number of locations. We have recently built
a brand new Service Headquarters and fire station in Dorchester and a new fire station
and Area Headquarters in Poole. We are currently progressing plans for a new Community Fire
Station at Weymouth that will include a state of the art education facility as well as improved
facilities for local communities. To ensure we are at the heart of our communities we
are able to give access to fire stations, for meetings and presentations. We particularly
encourage engagement with vulnerable groups to educate them and improve individual fire
and road safety practices. We live in a lovely part of the country and we know that protecting
this environment is very important to our community. We recognise that what we do has
the potential to impact on this environment and we are committed to improving this. By
2014, we will have reduced our level of carbon emissions by 15% and will be working towards
an overall reduction of 20%. The overarching management of Dorset Fire and Rescue Service
is undertaken by Dorset Fire Authority, made up of a total of 15 elected members of the
constituent authorities of Dorset County Council, Bournemouth Borough Council and the Borough
of Poole. The Dorset Fire Authority sets the overall strategic direction for the service
including its budgets, investment priorities and of course our key strategies which are
Community Safety, People and Resources. We hope you have found this short extract of
the work of Dorset Fire and Rescue Service useful, further information can be found on
our website