Fixing a Paper Jam - HP Deskjet 3050 All-in-One Printer


Uploaded by HPPrinterSupport on 05.07.2011

Transcript:
This video explains how to fix your printer when you have a paper jam error message on
your computer or on the printer control panel.
In this step we'll check for and remove any obstructions in the paper path.
Do not remove jammed paper at this time.
Begin by removing any loose paper from the input or output tray.
Press the Power button to turn off the printer. In some cases it may not turn off.
Whether or not the printer turns off, in the next step we need to unplug the printer.
Turn to the back of the printer.
Remove the USB cable from the printer.
Unplug the power cord.
Look inside the input tray and remove any foreign materials such as paper clips, pens,
or other objects that might have fallen inside. Use a flashlight to illuminate the area.
Use your fingers to move the pick mechanism located inside the input tray and remove any
foreign objects that are found.
Ensure that there are no foreign materials that remain inside the input tray. This could
result in further jams or damage the printer.
Turn back to the front.
Close the input and output trays.
Turn the printer so that you can access its underside.
Locate the cleanout door and press the tabs on either side to open it.
Carefully remove and paper you see. If the paper tears while removing it, check inside
the door for any torn pieces of paper that might remain inside the printer. If any torn
pieces of paper remain inside the printer, more jams are likely to occur.
Close the cleanout door and gently push the door forward until in snaps into place.
Turn the printer over and return it to its normal position.
Open the input and output trays.
Look inside the input tray for any foreign objects that might have shifted when the product
was turned over. Use a flashlight to illuminate the area. Use your fingers to move the pick
mechanism located inside the input tray and remove any foreign objects that are found.
Open the cartridge access door.
Check the area for jammed paper. Carefully remove any paper you see. If necessary, pull
evenly with both hands to avoid tearing.
Close the cartridge access door.
If you cannot remove the jammed paper from the underside or inside of the printer, then
we will attempt to remove it from the front.
Check the paper output tray for any jammed paper. If you see any paper, remove it by
pulling evenly with both hands to avoid tearing. If the paper tears while removing it, check
inside the door for any torn pieces of paper that might remain inside the printer. If any
torn pieces of paper remain inside the printer, more jams are likely to occur.
Turn to the back.
Reconnect the power cord.
Turn to the front.
If the printer does not automatically turn on, press the Power button on the control
panel to turn on the printer.
Load paper into the input tray until it stops. Slide the paper width guide inward until it
stops at the edge of the paper. Do not push the guide in so tightly that it starts to
bend the paper.
Try printing a page directly from your printer to see if the issue is resolved.
On the control panel, press the button next to Setup.
Then, press the button next to Printer Report.
If the page prints successfully, the issue is resolved. You can reconnect the USB cable
and resume printing as normal. If the page does not print, go on to the next step.
Use the following steps to make sure the carriage can move freely.
The printer must still be on for these steps to work.
Remove the paper from the input tray.
Open the cartridge access door so that you can view the carriage. The carriage will move
to the center of the printer.
Turn to the back.
While the printer is still on, disconnect the power cord from the printer.
Then, disconnect the other end of the power cord from its power source.
Turn to the front.
Look inside the printer and check for obstructions around the carriage that could prevent it
from moving. Use a flashlight for proper viewing.
Remove any obstructions that are found. If the paper tears when you remove it from the
rollers, check the rollers and wheels for torn pieces of paper that might remain inside
the printer. If pieces of paper remain inside the printer, more jams are likely to occur.
Reach inside the printer through the cartridge access door, and then manually move the carriage.
Remove any obstructions that are found while moving the carriage.
Ensure the carriage moves freely from all the way to the left to all the way to the
right.
Once all obstructions are removed and the carriage can move the full width of the carriage
path, close the cartridge access door.
Turn to the back of the printer.
Reconnect the power cord into its power source.
Then, reconnect the other end of the power cord into the printer.
Turn to the front of the printer.
If the printer does not automatically turn on, press the Power button on the control
panel to turn on the printer.
Load paper into the input tray until it stops. Slide the paper width guide inward until it
stops at the edge of the paper. Do not push the guide in so tightly that it starts to
bend the paper.
Try printing a page directly from your printer to see if the issue is resolved.
On the control panel, press the button next to Setup.
Then, press the button next to Printer Report.
If the page prints successfully, the issue is resolved. You can reconnect the USB cable
and resume printing as normal. If the page does not print, go on to the next step.
Printer rollers get dirty from dust, paper fiber, and other debris. In this step, we'll
clean the rollers.
Before you begin, gather the following cleaning materials:
Clean, lint free cloth Clean cotton swabs.
Clean water. Distilled or bottled water is preferable but
not required. Do not use alcohol or other chemical cleaners.
Remove the paper from the input tray.
Press the Power button to turn off the printer.
Turn to the back of the printer.
Disconnect the power cord.
Look down through the open input tray and find the gray paper pick rollers. Use a flashlight
to illuminate the area.
Clean the rollers visible in the printer with a clean cotton swab lightly moistened with
water. Remove excess water from the swab by blotting it on a cloth. The swab should be
damp, but not soaking wet. Wipe each roller starting on the right side of the roller and
wiping to the left. Use the swab to turn the rollers up as you finish cleaning a section
of the roller. Make sure that you remove any buildup or debris from the entire surface
of the rollers.
Reconnect the power cord.
Go back to the front.
Press the Power button to turn the printer on.
Load paper into the input tray until it stops. Slide the paper width guide inward until it
stops at the edge of the paper. Do not push the guide in so tightly that it starts to
bend the paper.
Try printing a page directly from your printer to see if the issue is resolved.
On the control panel, press the button next to Setup.
Then, press the button next to Printer Report.
If the page prints successfully, the issue is resolved. You can reconnect the USB cable
and resume printing as normal. If the page does not print, go on to the next step.
Sometimes the issue can be resolved by resetting the printer.
The printer must still be on for these steps to work.
Remove the paper from the input tray.
Turn to the back of the printer.
While the printer is still on, disconnect the power cord from the printer.
Then, disconnect the other end of the power cord from its power source.
Wait 15 seconds. It is important to wait the full 15 seconds to allow the print mechanism
to reset.
Reconnect the power cord into its power source.
Then, reconnect the other end of the power cord into the printer.
Move back to the front.
If the printer does not automatically turn on, press the Power button on the control
panel to turn on the printer.
Load paper into the input tray until it stops. Slide the paper width guide inward until it
stops at the edge of the paper. Do not push the guide in so tightly that it starts to
bend the paper.
Try printing a page directly from your printer to see if the issue is resolved.
On the control panel, press the button next to Setup.
Then, press the button next to Printer Report.
If the page prints successfully, the issue is resolved. You can reconnect the USB cable
and resume printing as normal. If the page does not print, go on to the next step.
If you’ve tried everything described in this video and you still have a problem, your
printer likely needs some type of service. Contact HP to find out what the support options
are for your printer. Your options for service may vary depending on how long you've owned
it and what country you live in.