Fixing a Paper Jam - HP Deskjet F4400 All-in-One Printer


Uploaded by HPPrinterSupport on 12.10.2010

Transcript:
This video explains how to fix your printer when you have a paper jam error message on
your computer or your printer has a flashing error light on the control panel.
In the first part of this step we’ll be removing a paper jam from the back of the
printer. Do not remove jammed paper at this time, but
begin by removing any loose paper from the input or output tray.
Press the Power button to turn off the printer. Turn to the back of the printer.
Unplug the power cord. Remove the USB cable from the printer.
Remove the rear access door. To do this, we first need to locate the tab on the left to
unlock the rear access door. Push the tab toward the right hand side of the printer
and pull out the rear access door. Check the rear area for jammed paper. If you
see any paper, remove it by pulling evenly with both hands to avoid tearing.
If the paper tears while removing it from the rollers, check the rollers and wheels
for torn pieces of paper that might remain inside the printer. Use a flashlight to thoroughly
search the rear of the printer to find all small scraps of paper. If any torn pieces
of paper remain inside the printer, more paper jams are likely to occur.
Reattach the rear access door. Gently push the tabs on the right side of the rear access
door into the appropriate slots on the printer and push the door forward until it snaps into
place. If you cannot remove the paper jam from the
back, we will attempt to remove it from the front.
Turn to the front again. Open the cartridge access door.
Carefully remove any paper you see. Make sure you get all the small pieces that might tear
off. Check the rollers and wheels for any remaining pieces of paper. You must remove
all scraps of paper to prevent future paper jams.
Small pieces of paper can easily stick in places that are difficult to see. Use a flashlight
to thoroughly search left and right inside the printer. Searching the carriage path with
a flashlight is probably the most important step in preventing future jams.
When you’ve removed the paper, close the cartridge access door.
Turn to the back again. Plug the power cord back in.
Turn to the front. Press the Power button to turn the printer
back on. Next, load paper into the input tray until
it stops. Slide the paper width guide inward until it stops at the edge of the paper. Do
not push the guide in so tightly that it starts to bend the paper.
Try printing a self-test page to see if the issue is resolved.
On the control panel, press and hold the Paper Type button and Resize to Fit button at the
same time. Release both buttons at the same time.
The self-test page prints. If the self-test page prints successfully,
the issue is resolved. You can reconnect the USB cable and resume printing as normal. If
the self-test page does not print, go on to the next step.
Use the following steps to make sure the carriage can move freely.
The printer must still be on for these steps to work.
Open the cartridge access door so you can view the carriage.
The carriage might try to move into the center of the printer. If so, allow it to move into
that position. Turn to the back.
While the printer is still on, disconnect the power cord.
Turn to the front. Check for obstructions under and around the
carriage that could prevent it from moving. Make sure the carriage can move freely by
gently pushing it to the left and then to the right. This helps find any obstructions
that might block the movement of the carriage. If you find any obstructions while moving
the carriage, remove them. Once all obstructions are removed, close the
cartridge access door. Turn to the back of the printer.
Reconnect the power cord. Turn to the front of the printer.
If the printer does not automatically turn on, press the Power button on the control
panel to turn on the printer. Try printing a self-test page again to see
if the issue is resolved. On the control panel, press and hold the Paper
Type button and Resize to Fit button at the same time.
Release both buttons at the same time. The self-test page prints.
If the self-test page prints successfully, the issue is resolved. You can reconnect the
USB cable and resume printing as normal. If the self-test page does not print, go on to
the next step. Printer rollers get dirty from dust, paper
fiber, and other debris. In this step, we’ll clean the rollers.
Before you begin, gather the following cleaning materials:
Clean, lint-free cloths. Clean cotton swabs.
Clean water. Distilled or bottled is preferable but not
required. Do not use alcohol or other chemical cleaners.
Press the Power button to turn off the printer. Turn to the back of the printer.
Unplug the power cord. Remove the rear access door. To do this, we
first need to locate the tab to unlock the rear access door. Push the tab toward the
right hand side of the printer and pull out the rear access door.
Clean the rollers visible in the printer with a clean, lint-free cloth lightly moistened
with water. The cloth should be damp, but not soaking wet. Wipe each roller starting
on the right side of the roller and wiping to the left. Use your finger to turn the roller
up as you finish cleaning a section of the roller. Make sure you remove any buildup or
debris from the entire surface of the rollers. Reattach the rear access door. Gently push
the tabs on the right side of the rear access door into the appropriate slots on the printer
and push the door forward until it snaps into place.
Reconnect the power cord. Go to the front.
Press the Power button to turn on the printer. Try printing a self-test page again to see
if the issue is resolved. On the control panel, press and hold the Paper
Type button and Resize to Fit button at the same time.
Release both buttons at the same time. The self-test page prints.
If the self-test page prints successfully, the issue is resolved. You can reconnect the
USB cable and resume printing as normal. If the self-test page does not print, go on to
the next step. Sometimes the issue can be resolved by resetting
the printer. The printer must still be on for these steps
to work. Perform a power reset by first removing all
the paper in the input tray. Turn to the back of the printer.
Without turning the printer off, disconnect the power cord from the back of the printer.
Pull the power cord from the wall outlet. Wait 15 seconds. It is important to wait the
full 15 seconds for this type of reset. Reinsert the power cord into the wall outlet.
Next, plug the power cord back into the printer. Move back to the front.
If the printer does not turn on by itself, press the Power button to turn it on.
Try printing a self test page again to see if the issue is resolved.
On the control panel, press and hold the Paper Type button and Resize to Fit button at the
same time. Release both buttons at the same time.
The self-test page prints. If the self-test page prints successfully,
the issue is resolved. You can reconnect the USB cable and resume printing as normal. If
the self-test page does not print, go on to the next step.
If you’ve tried everything described in this video and you still have a problem, your
printer likely needs some type of service. Contact HP to find out what the support options
are for your printer. Your options for service may vary depending on how long you’ve owned
it and what country you live in.